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100% Bonus Up to C$300 + 100 Free Spins

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19+, | Min. deposit: 10 C$. Max. bonus: 200 C$. Offer valid on first deposit. Offer onl...y applies to new players. games are given as follows: 20 free spins and 100% bonus upon first deposit. Another 40 free spins are given upon deposit on the second day after the first deposit (min 20 C$), and an additional 40 games are given upon deposit on the third day (min 20 C$). Winnings won with games that require deposit, have to be wagered 35x. Bonuses that require deposit, have to be wagered 35x. Bonuses upon login, will be wagered 50x. Full Bonus T&C Show more

HeySpin Casino Bonuses

Discover 7 HeySpin Casino bonus codes available in November 2024

7 Deals available in Canada

HeySpin Casino Available for Canadian Players

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Min Deposit: C$10/C$20

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Wagering: 35x/50x

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HeySpin Casino Review

In this HeySpin review, every facet—from its legal framework and basis to its commitment to security and player safety—is meticulously investigated. For many, the casino's bonuses and promos are its most compelling feature, if not its most notable one. These components are unique for both how great they improve gaming and how giving they are. We'll go over everything in detail to make sure you have all the information you want, including the terms, game options, registration requirements, and more.

  • Launched in 2017
  • License UK Gambling Commission, Malta Gaming Authority (MGA)
  • Min Deposit C$10
  • Payment Methods EcoPayz, MasterCard, Neteller, PayPal, paysafecard, Skrill, Sofort, Visa
  • Withdrawal Methods EcoPayz, MasterCard, Neteller, PayPal, Skrill, Sofort, Visa
  • Min Withdrawal C$10
  • Games 57
  • Game Types Baccarat, Bingo, Blackjack, Roulette, Slots
  • RTP 97.60%
  • Game Providers NetEnt, Play'n GO, Merkur Slots, Blueprint Gaming, Microgaming, Nextgen Gaming, Red Tiger Gaming, Evolution Gaming, Big Time Gaming, Eyecon, Quickspin, ELK Studios, Pragmatic Play, Betsoft Gaming, Thunderkick, Wazdan, PariPlay, Lightning Box, Playson, Red Rake Gaming, Amaya, Rabcat, Scientific Games, Amatic, 1X2 Gamin,g Booming Games, iSoftBet, Tom Horn, 2By2 Gaming, Realistic games, High 5 Games, Ainsworth, Gaming1, Golden Race, Authentic Gaming, Aspire Games, Skillzzgaming, Just For The Win, Sigma Gaming, Side City, Inspired Gaming, Old Skool Studios, Triple Edge Studios, Fortune Factory, Foxium, Oryx, Electric Elephant, Switch Studios, Synot, Nolimit City, Gamomat, Stakelogic, Bally Wulff

HeySpin Casino Pros & Cons

  • Pros

  • Broad Game Selection: With over 1200 games, including slots, table games, live casino, and jackpots, HeySpin Casino provides a wide range of preferences, making sure players have access to various gaming options.
  • Licensing and Security: Operating under the Malta Gaming Authority and UK Gambling Commission, HeySpin guarantees a secure and fair gaming environment with rigorous regulatory compliance, including 128-bit SSL encryption for data protection.
  • User-Friendly Interface: The casino's website is designed for easy browser, featuring an intuitive layout and mobile responsiveness. This improves the user operation by allowing easy access to games and features across devices.
  • Generous Bonuses and Promotions: HeySpin offers a variety of bonuses, including a welcome bonus, monthly cash backs for loyal players, and regular promotions like Daily Spin Frenzy and Drops & Wins, providing additional value to players' gameplay.
  • Loyalty Program: A structured loyalty program rewards players for their participation, offering benefits such as bonus cash, free games, and personalized services as they progress through different levels.
  • Efficient Customer Support: HeySpin emphasizes customer care with multiple contact methods, including a contact form and document uploader, supported by a team available 7 days a week within specified hours.
  • Cons

  • Limited Withdrawal Information: The casino does not provide detailed information on withdrawal limits or commission fees, which could affect transparency and players' decision-making regarding payouts.
  • Customer Support Limitations: Despite offering efficient customer support, the absence of 24/7 support, live chat, and direct phone assistance could limit immediate access to help for players facing urgent issues.
  • Mixed Player Reviews: While many players have had positive observations, there are reports of challenges with withdrawals and customer service on sites like Trustpilot, suggesting inconsistency in the casino's operations.

heyspin review

A Brief Brand History of HeySpin Casino

HeySpin Casino, established in 2017, operates under Aspire Global International LTD, a Malta-based company recognized for its robust regulatory compliance. It distinguishes itself in the competitive Canadian online gambling market with a unique blend of large game selection, user-friendly interface, and a rewarding loyalty program. This casino appeals to a wide range of players, from beginners to seasoned gamblers, by offering a secure and various gaming environment. Its licensing from both Malta Gaming Authority and the Irish Betting License guarantees a safe and fair gameplay, setting it apart from other casinos in Canada. HeySpin Casino provides for those who value a mix of traditional and innovative gameplay.

Category Details
Year of Establishment 2017
Parent Company Aspire Global International LTD
Head Office Address 135, High street, Sliema SLM 1548, Malta
Website www.heyspin.com

Usability facts of HeySpin Casino

Upon visiting HeySpin Casino, users are greeted with a sleek, modern interface that emphasizes simplicity and efficiency. The design leans towards minimalism, making sure that players can easily navigate through the site without feeling overwhelmed. This approach facilitates a welcoming first impression, encouraging exploration and interaction.

The website’s user interface is intuitive, with a clear and logical layout that allows for quick access to various sections of the casino, including games, promotions, and support. The design employs a pleasant color scheme that improves readability and user participation, making for a visually appealing gameplay.

Mobile responsiveness is a standout feature of HeySpin Casino, with the site easily adapting to different screen sizes and devices. This guarantees that players can play their favorite games on the go, with little to no compromise on functionality or quality.

Aspect Evaluation
Ease of Navigation High – The site is well-organized, making it easy to navigate.
Mobile Games Availability Excellent – A wide selection of games is available on mobile devices.
Game Filters Effective – Filters and search function aid in finding games quickly.
Search Function Efficient – Allows for quick and accurate game searches.
Loading Speed Fast – Pages and games load swiftly, improving usability.
UX and UI Rating High – The interface is user-friendly and aesthetically pleasing.

HeySpin Casino delivers a compelling user operation highlighted by its intuitive design, mobile responsiveness, and a broad array of gaming options. The site’s focus on ease of use, combined with fast loading times and effective browsing tools, sets a high standard for real money online casino usability. While there is always room for improvement, HeySpin Casino stands out for its commitment to providing a user-centered gaming environment. Based on these observations, HeySpin Casino earns a usability score of 4.5 out of 5. This rating reflects the positive aspects of the user interface, design, and overall user operation, alongside the casino’s ability to provide effectively to both new and old players.

HeySpin Casino’s Licensing, Safety, and Player Protection

heyspin security

This section looks into the crucial aspects of HeySpin Casino, specifically its Licensing Information, and the measures it takes for Player Protection, Responsible Gaming, and Site Security. Understanding these facets is essential for any player considering interaction with the site.

Licensing Information

HeySpin Casino operates under two main jurisdictions. Primarily, it is licensed by the Malta Gaming Authority (MGA) under Aspire Global International LTD, making sure of its legitimacy and adherence to strict regulatory standards. In Great Britain, it operates through AG Communications Limited, regulated by the United Kingdom Gambling Commission. These licenses affirm HeySpin Casino’s commitment to legal and ethical gaming practices.

License Authority License Type License Number
Malta Gaming Authority Remote Casino MGA/CL1/408/2007
UK Gambling Commission Remote Gaming 000-039483-R-319409-001

Player Protection, Responsible Gaming, and Site Security

HeySpin Casino prioritizes player safety through various responsible gaming tools and security measures. It employs 128-bit SSL encryption technology, guaranteeing the secure transfer of sensitive data over the internet. The casino’s dedication to combating money laundering includes stringent identity verification processes. Players have access to deposit limits, self-exclusion tools, and cooling-off periods, fostering a safe gambling environment. Additionally, the site is certified for IT security and promotes the protection of minors with strict access controls.

Feature Availability
Deposit Limits Yes
Responsible Gaming Seals Yes
Cooling-Off Periods Yes
IT Security Certified
SSL Encryption 128-bit
Two-Factor Authentication Not Specified
Self-Exclusion Tools Yes
Protection of Minors Yes

In conclusion, our interaction with HeySpin Casino’s site revealed a robust framework for licensing, security, and player protection. The casino’s dual licensing, comprehensive responsible gaming policies, and advanced security measures provide a reliable and safe environment for players. Based on these criteria, we rate HeySpin Casino a 4,3 out of 5. The deduction comes from a lack of clear information on two-factor authentication, an area that could further improve security. Nonetheless, HeySpin’s commitment to player safety and regulatory compliance is commendable, making it a trustworthy choice for online gaming lovers.

General Terms and Conditions at HeySpin Casino

It’s crucial to grasp the terms and conditions at HeySpin Casino to guarantee simple gameplay. These rules govern your interaction with the casino, affecting everything from registration to winnings. Here’s a concise overview:

  1. Age and Responsibility: Players must be at least 18 years old or the legal age in their jurisdiction. You’re responsible for making sure that online gambling is legal where you live.
  2. Account Information: Accurate and complete personal details are required upon registration. Keeping this information updated is your responsibility.
  3. Intellectual Property: The casino owns or licenses all content on the site. Use of the site does not grant players any rights to this content.
  4. Legal Compliance: You must not use the casino’s services for any illegal activities, including fraud and money laundering.
  5. Bonuses and Promotions: Specific rules and wagering requirements apply to all bonuses and promotions. These are subject to change, and the casino reserves the right to modify or cancel promotions at any time.
  6. Deposits and Withdrawals: Various payment methods are accepted, but the casino may limit withdrawals or require verification for large amounts.
  7. Betting Limits: There are maximum win limits per bet and per month. The casino reserves the right to void bets that exceed these limits.
  8. Fair Play: Any form of cheating, collusion, or fraudulent activity is prohibited and will result in account closure and forfeiture of funds.
  9. Dispute Resolution: The casino provides channels for complaints, and decisions made by the casino are final.

Following these instructions, every player guarantees a safe and fair game in the casino.

How to Register and Verify Your HeySpin Casino Account

For players keen on interacting with HeySpin Casino, understanding the registration and account verification process is crucial. This step is not just about starting your ride at the casino but also ensuring you comply with legal requirements and secure your account. Here’s how you can register and verify your profile at HeySpin Casino:

heyspin registration

heyspin casino logo mini Visit the Official Website:

Start by visiting HeySpin Casino’s official site.

heyspin casino logo mini Find the Registration Button:

Look for the “Join” or “Sign Up” button, typically located at the top right corner of the homepage.

heyspin casino logo mini Enter Personal Information:

Fill in the registration form with your email, create a username and password. Keep your information accurate to avoid issues later.

heyspin casino logo mini Provide Additional Details:

Proceed to the next step to enter further details like your name, address, date of birth, and mobile number. Be concise but accurate.

heyspin casino logo mini Agree to Terms and Conditions:

Read and accept the casino’s terms, privacy policy, and age verification requirement by checking the appropriate boxes.

heyspin casino logo mini Verify Your Email:

Check your email inbox for a verification link from HeySpin Casino. Click on this link to confirm your email address.

heyspin casino logo mini Complete KYC Verification:

To fully activate your account and enable withdrawals, complete the Know Your Customer (KYC) process by uploading the requested documents, such as ID and proof of address.

By following these steps, you can efficiently register and verify your account at HeySpin Casino, guaranteeing a simple and secure gameplay. Remember, this process is designed to protect both you and the casino, making it a critical aspect of your online gaming ride.

HeySpin Casino Bonuses and Promotions

This section looks into the specifics, from welcome bonuses to ongoing promotions, HeySpin bonuses are unique for their variety and appeal. Understanding these offers is key whether you’re a new player or a seasoned gambler. We will explore each bonus and promotion in detail, highlighting how they can benefit your play at HeySpin Casino.

Welcome Bonus

HeySpin.com offers a welcome bonus designed to greet new players in Canada with a rewarding start. Upon your first deposit, you become eligible for a 100% match bonus up to C$300 plus 20 extra free spins. This joining offer extends over the next two days with an additional 80 spins distributed upon deposits on each day. To claim this bonus, a minimum first deposit of C$10 is required.

heyspin welcome bonus

The terms include a wagering requirement of 35x for both the deposit bonuses and the spins. Winnings from spins also need to be wagered 35x, while bonuses awarded upon login have a higher wagering requirement of 50x. The first deposit bonus is limited to one per household and cannot be combined with other promotions. It’s crucial to use the bonus within 21 days, as unused bonuses will be forfeited. Moreover, to guarantee fair gaming, HeySpin mandates wagering a minimum of 35 times the sum of your welcome bonus before you can withdraw any winnings. Remember, different games contribute differently towards meeting the wagering requirements.

No Deposit Bonus

HeySpin Casino currently lacks a no deposit bonus. However, other promotions can compensate for this absence.

For those seeking a sign up offer without a deposit, explore our curated no deposit bonus pages from reputable casinos.

We regularly refresh our list, guaranteeing access to the newest, trustworthy offers, improving your gameplay.

heyspin daily spin frenzy

Daily Spin Frenzy

HeySpin Casino offers the Daily Spin Frenzy Challenge, where players can earn spins by completing daily wagering challenges on BuyWin games.

To participate, players need to wager specific amounts: $1,000 for 50 spins, $500 for 25 spins, $300 for 15 spins, and $100 for 10 spins. These spins are available for different games each day, with details provided via in-game notifications or emails. Spins must be claimed within 24 hours, or they will be forfeited.

The promotion stipulates a 35 times wagering requirement on spins, and a fee is applied to each bet on BuyWin games. Notably, players from Denmark, Germany, Portugal, and the United Kingdom are ineligible. The promotion includes games from providers like Games Global, Pragmatic Play, and Quickspin, among others. To claim, players must log in and access My account & My Bonuses. This initiative aims to improve the gameplay but comes with terms that require careful consideration.

Drops & Wins

HeySpin Casino is participating in Pragmatic Play’s Drops & Wins promotion, offering players a chance to win a share of $2,000,000 monthly. This event runs from April 5, 2023, to March 6, 2024, with $255,000 allocated for weekly tournaments and $35,000 for daily prize drops.

To join, players must wager real money on qualifying slots such as Big Bass Bonanza, Sweet Bonanza, and Wolf Gold, among others.

The promotion features weekly tournaments based on in-game challenges and daily prize drops awarded randomly. A minimum bet of $0.50 is required for regular mechanics, whereas multiplier mechanics have no minimum bet, focusing on high single-spin wins. Participation is limited to the first 10,000 qualifying bets daily within each weekly tournament. This initiative provides an attractive way for players to potentially win extra rewards while playing their favorite slots.

Exploring HeySpin Casino’s bonuses and promotions revealed an array providing for various players. The welcome bonus offered a solid start, though the lack of a no-deposit bonus slightly dimmed its shine. The sports welcome bonus and monthly cash back for loyal players were highlights, improving the overall gameplay. Daily Spin Frenzy and Drops & Wins added pleasure with their potential rewards. Bonus claim times were reasonable, aligning well with industry standards. However, the absence of a no-deposit bonus and restrictions for certain countries affected the rating. Therefore, I’d rate HeySpin Casino a 4 out of 5, as its offers can compete with top brands but have room for improvement.

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Loyalty Program

The HeySpin Casino loyalty program is structured around rewarding players for their participation, with 7 levels ranging from New Member to Prestige. As participants ascend the loyalty ladder, they unlock various perks, including bonus cash, free games, and exclusive offers. At the outset, members receive a welcome package; higher tiers benefits from such as express cashouts, birthday bonuses, and personalized services. Points are earned through gameplay, with $40 wagered translating to one reward point, facilitating progress through the levels.

The program’s terms dictate that benefits like Sunday bonuses require a deposit within the preceding two weeks, and the monthly cash back depends on house winnings, calculated and dispensed based on loyalty status. Modifications to the program or its cessation are communicated with a two-week notice, emphasizing the casino’s right to adjust or withdraw the program at their discretion. Participants found misusing the program face potential forfeiture of levels and points, underscoring the importance of adherence to terms.

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Given the comprehensive range of benefits balanced by strict adherence to conditions and the need for real money wagering, the HeySpin Casino loyalty program merits a rating of 3,9 out of 5. This reflects a solid offering that rewards player loyalty, albeit with stipulations that require commitment and understanding of the program’s framework.

Game Collections at HeySpin Casino

HeySpin Casino features a large collection of 1200+ games from renowned developers, boasting over a thousand titles across various categories such as slots, table games, live casino, and jackpots. The site’s user-friendly interface includes efficient search functionality and filters, enabling players to easily navigate and discover games by developer, type, or popularity. This approach simplifies the selection process, providing for both new and old players. The site is designed to provide a simple gameplay, making sure users can effortlessly find their preferred games or explore new options.

Type of Games Quantity Most Popular Game
Slots 1000+ Book Of Dead
Live Casino 20+ Atom Roulette
Jackpots 18 Power of Thor Megaways
Drops & Wins 50+  

HeySpin Casino offers detailed RTP (Return to Player) information for its games, providing players with insights into potential returns. This transparency helps players make informed decisions about which games to play. Below is a table comparing the RTP of popular games at HeySpin Casino to industry standards:

Game Provider Release Date RTP Compared to Industry Standard
Book of Dead Play’n Go 2016-01-14 94.25% Below (Slots: 96%)
Fire Joker Play’n Go 2016-06-14 94.23% Below (Slots: 96%)
Bison Moon Northern Lights Gaming 2023-01-06 96.08% Above (Slots: 96%)
The Alter Ego Pragmatic Play 2024-02-08 96.07% Above (Slots: 96%)
Cat Wilde and the Incan Quest Play’n Go 2024-01-24 94.2% Below (Slots: 96%)

These numbers show that while some games at HeySpin Casino offer RTPs above the industry standard for video slots, others fall slightly below. However, it’s important to note that RTP is just one factor to consider when choosing a game.

In terms of free play, HeySpin Casino allows players to try games in demo or practice mode after registration. This feature is common among Canadian casinos and enables players to play a game without risking real money. It’s a useful option for those looking to understand a game’s mechanics before playing with actual funds.

The industry standards for online casino games vary widely. For instance, the most common versions of roulette offer RTPs of 94.74% or 97.30%, depending on the version. Blackjack games typically have an RTP of around 99.00%, which is significantly higher than that of slots and scratch cards, with the latter ranging from 50% to 70%.

Slots

heyspin slots

HeySpin Casino’s slot games library boasts over 1000 titles, featuring a range of themes and gameplay mechanics. This category highlights the site’s commitment to variety, offering everything from classic fruit machines to innovative video slots with complex narratives. Players can explore well-known titles like “Book Of Dead” and discover unique options, showcasing the depth of HeySpin’s slots collection.

Games Provider RTP Release Date
Book of Dead Play’n Go 94.25% 2016-01-14
Fire Joker Play’n Go 94.23% 2016-06-14
Bison Moon Northern Lights Gaming 96.08% 2023-01-17
The Alter Ego Pragmatic Play 96.07% 2024-02-08
Cat Wilde and the Incan Quest Play’n Go 94.2% 2024-02-08

Live Casino

heyspin live casino

With 14 options, HeySpin Casino’s live roulette includes variants like “Yellow Atom Roulette” and “Blue Atom Roulette,” each with its own distinctive spin on the classic game. The live roulette category stands out for its huge gameplay, combining high-quality streaming with interactive gameplay.

Games Provider RTP Release Date
Blackjack Max Skywind Group 99.46% 2022-07-08
Atom Roulette Skywind Group 97.3% 2022-03-18

Jackpots

heyspin jackpots

HeySpin Casino’s jackpot section boasts around 18 games, offering a range of themes and mechanics. This category includes titles like “Power of Thor Megaways” and “Viva Fruit Vegas,” highlighting unique features and substantial win potential. The jackpots provide a mix of classic and innovative gameplay, providing for those seeking high stakes.

Games Provider RTP Release Date
Power of Thor Megaways Pragmatic Play 95.81% 2021-03-23
Viva Fruit Vegas Skywind Group 96.68% 2018-11-01
Royal Rings Skywind Group 95% 2019-12-10
Inca Jackpot Skywind Group 94% 2018-05-01
Leprechaun goes to Hell Play’n Go 96.54% 2016-06-07

Drops & Wins

heyspin drops and wins

The Drops & Wins at HeySpin Casino feature over 50 games, introducing players to a dynamic selection with titles such as “Castle of Fire” and “Juicy Fruits Multihold.” This category is really unique for its regular chances at additional wins, improving the gameplay with unexpected rewards and attractive mechanics.

Games Provider RTP Release Date
Castle of Fire Pragmatic Play 96.01% 2023-12-18
Juicy Fruits Multihold Pragmatic Play 96.04% 2023-12-04
Gates of Olympus 1000 Pragmatic Play 96.5% 2023-12-04
Fire Stampede Wild Streak Gaming 96% 2023-12-04
Candy Jar Clusters Pragmatic Play 95.03% 2023-12-07

HeySpin Casino’s various game collections, featuring over 1200 titles from top developers, offers a wide range of options for players. With 1000+ slots, live casino games, jackpots, and Drops & Wins, there’s something for everyone. The inclusion of RTP information aids in making informed decisions, despite some games falling below industry standards. The availability of demo modes post-registration improves the user gameplay. However, the variety in game types and the provision for high RTP options in blackjack and live casino games add value. Considering these aspects, HeySpin Casino earns a solid 4,2 out of 5 rating for its comprehensive game selection and user-friendly features.

HeySpin Mobile Casino

HeySpin Casino, although lacking a mobile app, guarantees an easy gameplay on mobile devices through a well-optimized website. The mobile version mirrors the desktop layout, with adjustments like a hamburger menu for easy browsing, highlighting its adaptability to smaller screens. Despite the absence of a swipe function, the responsive design compensates, allowing players to play a selection of games effortlessly on their mobile browsers.

It offers a variety of game libraries from over 50 developers, including slots and table games, accessible on both mobile and desktop without any significant difference in game availability. Promotions are a mix, with exclusive bonuses and a loyalty scheme that rewards consistent play.

However, the casino could benefit from more varied promotions to provide for a broader audience. Despite these strengths, some areas for improvement, such as the introduction of more frequent bonuses and improving withdrawal processes, were noted. Based on these factors, HeySpin Casino earns a solid rating of 4,2 out of 5 for its mobile optimization, game selection, and secure gaming environment, albeit with room for improvements in user incentives and support features​​​​.

Deposit Methods at HeySpin Casino

heyspin payments

Heyspin.com offers a variety of deposit methods, providing for a broad user base. This review breaks down each payment method’s key features, including minimum and maximum deposit limits. Unfortunately, specifics on commission fees and deposit processing speeds are not disclosed, marking a notable drawback.

Payment Method Minimum Deposit (C$) Maximum Deposit (C$) Commission Deposit Speed
Interac Not specified Not specified Unknown Instant
Visa Not specified Not specified Unknown Instant
AstroPay Not specified Not specified Unknown Instant
MuchBetter Not specified Not specified Unknown Instant
ecoPayz Not specified Not specified Unknown Instant
PaySafeCard Not specified Not specified Unknown Instant

Lack of information on commission fees and the exact speed of deposit processing is a shortfall, which could affect user decisions. Despite this, the instant deposit feature across all methods improves the site’s attractiveness.

Given the variety of available currencies and the instant deposit option, Heyspin.com’s deposit methods are broadly accessible. However, the absence of detailed information on commission fees and deposit limits is a limitation. Based on the available data, we rate Heyspin.com’s deposit options 3,8 out of 5. This rating reflects the balance between the variety of payment options and the need for more transparency regarding fees and limits.

Withdrawal Methods at HeySpin Casino

HeySpin Casino offers several withdrawal methods, providing for various preferences. However, the information on minimum and maximum withdrawal amounts is not provided, which is a significant oversight. Similarly, details on commission fees for transactions are missing. This lack of information can be seen as a drawback for users seeking complete transparency before choosing a withdrawal method.

Here’s a breakdown of the withdrawal methods and their processing speeds:

Withdrawal Method Withdrawal Limits Commission Withdrawal Processing Speed
Credit/Debit Card Not specified Not specified Instant – up to 6 days
Wire Transfer/Interac e-Transfer Not specified Not specified 2 – 6 days
Neteller/Skrill/Paypal/MuchBetter Not specified Not specified Instant – up to 2 days
Trustly/Trustly Pay N Play/ Instant Banking Not specified Not specified Instant – up to 4 days
Rapid Transfer/ecoPayz/AstroPay Not specified Not specified Instant – up to 4 days

Given the available information, it’s clear that e-wallets like Neteller, Skrill, Paypal, and MuchBetter offer the fastest Withdrawal Time, with potential instant transfers up to 2 days. The absence of detailed withdrawal limits and commission fees is a notable disadvantage, impacting the overall transparency.

In conclusion, HeySpin Casino provides a variety of withdrawal methods with varying processing times. The fastest method appears to be via e-wallets. However, the lack of specific information on withdrawal limits and commissions affects the user activity negatively. Therefore, the rating is 3,7 out of 5, with a recommendation for HeySpin to improve transparency regarding withdrawal policies.

HeySpin Casino KYC and Account Verification

To complete the verification process at HeySpin Casino, players must prepare for a simple yet mandatory procedure aimed at guaranteeing a secure gaming environment. Here’s a concise guide to the verification steps, documents required, and important terms:

  • Identification: A valid ID or passport to verify your identity.
  • Proof of Address: A recent utility bill or bank statement showing your name and address.
  • Proof of Payment Method: Copies of your credit/debit card, bank statements, or screenshots for e-wallets, verifying the payment method used.
  • Account Creation: Provide personal details like full name, address, phone number, gender, date of birth, and preferred currency during registration.
  • Document Submission: Use the “Documents Upload” section in your account to submit the required documents. This site supports JPEG, PNG, and PDF formats and is accessible via desktop and mobile devices.
  • Withdrawal Verification: For withdrawals exceeding €2,300, additional verification may be requested. However, this process is also necessary for your first withdrawal, irrespective of the amount.

Verification is required before your first withdrawal. It’s advisable to have your documents prepared in advance to avoid delays. You may need to prove the source of funds, especially for significant transactions, to comply with anti-money laundering regulations. In case of issues, players can use the casino’s support or dedicated verification email address (specific email addresses can be found on HeySpin’s official website or by contacting customer support).

The KYC (Know Your Customer) process at HeySpin Casino aligns with the industry standard, focusing on user security and regulatory compliance. Our observation with such procedures suggests that while they may seem cumbersome at first, they are essential for guaranteeing a safe gaming environment. Prompt submission of the correct documents can significantly expedite the verification process.

Given the ease of the process, the clarity of instructions, and the focus on security, we would rate the verification process at HeySpin Casino a 4 out of 5. It strikes a balance between thoroughness and user convenience, though the necessity for potential additional verification steps may slightly inconvenience some users.

HeySpin Casino Customer Support

HeySpin Casino’s customer support system offers multiple contact methods to assist players. The FAQ section addresses common inquiries, potentially providing immediate solutions. For direct communication, players can use a contact form on the website, where they are required to fill in their name, surname, email address, inquiry topic, and subject. Additionally, there is an option to send documents through a dedicated uploader. HeySpin emphasizes their commitment to customer care, operating under the motto “CARE” – Customers Are Really Everything, with a professional team available 7 days a week from 08:00 to 00:00 CET. However, the description does not mention live chat, phone support, or response times, nor does it specify if support is accessible to unregistered users or if there are alternative messaging sites available.

Contact Method Availability
Live Chat Not Mentioned
Contact Form Yes
Email Via Contact Form
Phone Number Not Provided
Average Response Time Not Specified

Given the lack of information on live chat, phone support, and specific response times, HeySpin’s customer support system presents certain limitations. Without these critical details, it’s challenging to fully assess the effectiveness and accessibility of their customer service. Consequently, based on the provided information and the absence of vital support channels, HeySpin Casino’s customer support would receive a rating of 3,3 out of 5. The unavailability of 24/7 support, live chat, direct email, and phone assistance is a significant drawback, impacting the overall rating negatively.

Sport Betting of HeySpin Casino

HeySpin Casino stands out in the crowded online betting space with a wide array of sports betting options and attractive bonuses. The site, which operates under the reputable Aspire Global International LTD and DUXGroup, offers a secure and user-friendly gameplay, making sure that bettors can easily navigate and place bets on their preferred sports​​​​.

Sports lovers can look into a variety of markets, with over 40 different sports available, including popular choices like football, basketball, and horse racing, as well as niche options like floorball and Aussie rules. eSports fans are also well-provided for, with live streaming available for a huge betting operation. The variety extends to the types of bets accepted, from moneyline and over/under bets to accumulator and prop bets, guaranteeing a comprehensive betting offer for all types of punters​​.

Sport Welcome Bonus

Heyspin’s sports welcome bonus introduces a compelling betting offer for new customers. Upon depositing a minimum of $15 and placing a $15 bet on sports with minimum odds of Evens (2.00), players receive a free bet token valued at $10. This free bet must be used on bets with odds of 4/5 (1.80) or higher and cannot be split. Winnings from the free bet do not require wagering and can be withdrawn immediately. It’s important to note, bets that are void, canceled, cashed out, or placed using e-wallets like PayPal, Neteller, Paysafe, Skrill, or Skrill 1-Tap do not qualify for this offer. The token expires 14 days after activation, making sure that users participate promptly. Heyspin’s terms also state that only singles and straight accumulators apply, emphasizing the exclusion of system bets and the ineligibility of free bet stakes in winnings. This concise overview highlights the key aspects and requirements of Heyspin’s sports betting offer.

heyspin sport welcome bonus

In conclusion, HeySpin Casino provides a solid sports betting site with a wide range of sports and bet types, complemented by a user-friendly interface. The free bet welcome bonus is particularly appealing for new bettors looking to explore the site without significant risk. However, the betting site could improve its appeal with a broader range of promotions for existing players and possibly a more substantial offer for high rollers. Overall, HeySpin Casino earns a 4,1 out of 5, with room for improvement in customer support availability and promotional variety​​​

The Buzz: What Players Are Saying on Other Sites

In exploring the landscape of online gaming, it’s crucial to look into the observations of those who’ve navigated these digital arenas firsthand. Existing customers of HeySpin Casino provide invaluable insights through their shared activities on various sites. We’ve meticulously gathered and analyzed reviews and ratings from review sites such as Trustpilot, AskGamblers, Sitejabber, Casino.Guru, Casinomeister, and others. This comprehensive approach offers readers a well-rounded perspective on what to expect when interacting with HeySpin Casino.

trustpilot

Trustpilot Reviews of HeySpin Casino

On Trustpilot, HeySpin Casino has amassed 301 reviews, showcasing a TrustScore of 2.1 out of 5. This mixed reception highlights the various observations of its user base. Positive feedback praises the site for its pleasurable gameplay, prompt payouts, and responsive customer service. Players celebrate hitting bonuses regularly and receiving winnings within a short timeframe, setting HeySpin Casino apart from competitors in their eyes.

Conversely, negative reviews shed light on significant concerns. Some users report challenges with withdrawals, citing requests for additional deposits as a prerequisite for payout—echoing common grievances associated with less reputable sites. Others express frustration over extended waiting periods for winnings, despite fulfilling all documentation requirements, painting a picture of inconsistency in HeySpin Casino’s operations.

casinoguru

Casino Guru Reviews of HeySpin Casino

Casino Guru awards HeySpin Casino an 8.3/10 SAFETY INDEX, indicating a high level of trustworthiness. This rating reflects the casino’s adherence to fair play, customer support quality, and reliable payouts. Positive remarks from users include swift verification processes, a helpful and efficient support team, and a broad selection of games. However, some players raise concerns over the fairness of bonus terms and conditions, suggesting potential pitfalls for those looking to leverage promotional offers.

askgamblers

AskGamblers Reviews of HeySpin Casino

With a 7.8 CasinoRank and a 9.1 player rating from 16 reviews, HeySpin Casino boasts of a commendable reputation on AskGamblers. Players highlight the casino’s user-friendly interface, generous welcome spins, and an array of gaming options as key attractions. Yet, the site is not without its critics, who note occasional technical glitches and stress the commonplace nature of document verification in the industry, suggesting room for improvement in ease of operation.

General Conclusion

Balancing the varied feedback across sites, our analysis concludes with a score of 3 out of 5 for HeySpin Casino. This score reflects the casino’s participation with its clientele; while there are instances of positive interaction and problem-solving by brand representatives, the presence of unresolved complaints and negative feedback cannot be overlooked. The juxtaposition of high-quality gameplay against reported customer service and withdrawal issues underscores the need for prospective players to proceed with caution, armed with the knowledge of existing customers’ operation.

Final Verdict at HeySpin Casino

HeySpin Casino offers a solid choice for Canadian players, blending a mix of comprehensive game selections, attractive bonuses, and a user-friendly interface. Established in 2017 and regulated by the Malta Gaming Authority and the UK Gambling Commission, it provides a secure and fair gaming environment. The mobile responsiveness and a wide range of payment options improve accessibility and convenience, appealing to both new and old players. However, the lack of a no-deposit bonus and detailed information on withdrawal policies may deter some users. The loyalty program and customer support, while beneficial, also leave room for improvement, particularly in terms of transparency and availability.

What stands out at HeySpin Casino:

  1. Broad game library from top developers.
  2. Dual licensing guarantees safety and fairness.
  3. Generous welcome bonus and loyalty rewards.
  4. Mobile-optimized site for gaming on the go.
  5. Various deposit and withdrawal methods.

In conclusion, HeySpin Casino earns a 4 out of 5 rating. It strikes a balance between offering a rich gaming operation and areas for improvement. Suitable for players looking for a reliable and varied gaming site, it stands out for its security, game variety, and promotional offers.

Overall Rating

How we rank 4.0
License and Security 4.3
Bonuses & Special Offers 4.0
Loyalty Program 3.9
Deposit & Withdrawal Options 3.8
Mobile Optimization 4.2
Gaming Experience 4.2
Customer Care 3.3
Online Sports Betting 4.1
Mila Roy
Mila Roy Content Strategist

Support

  • Live Help Yes
  • Countries Available United Kingdom, Canada

FAQ

How to get a bonus or promo code at HeySpin Casino?

HeySpin promo codes or a bonus code, check their promotions page regularly. They often update it with new offers. Also, subscribing to their newsletter can be beneficial, as they sometimes send exclusive codes directly to subscribers. These codes can unlock special bonuses not available to the general public.

Does HeySpin Casino offer any exclusive games in its library?

HeySpin Casino features a large game library, but specific details on exclusive titles were not highlighted in my search. Generally, casinos partner with top software providers to offer a mix of popular and unique games. For exclusive titles, it’s best to explore their game selection directly on the website.

Are there any language options available at HeySpin Casino?

While my search didn’t specify language options for HeySpin Casino, most online casinos provide for a broad audience by offering multiple language settings. Common options include English, French, German, Spanish, and more. For accurate details, visit [HeySpin Casino]’s website or contact their customer support.

What are some related casinos to HeySpin Casino?

Related casinos to HeySpin Casino typically include those operated by Aspire Global International LTD, such as Karamba, Hopa, and Betiton. These casinos share a common site provider, guaranteeing a similar range of games, security measures, and customer service standards.

How do I reset my password at HeySpin Casino?

To reset your password at HeySpin Casino, click on the ‘Forgot Password’ link on the login page. You’ll be prompted to enter your registered email address to receive a password reset link. Follow the instructions in the email to create a new password.

What are wagering requirements at HeySpin Casino?

Wagering requirements at HeySpin Casino typically involve betting a certain amount of money before bonus winnings can be withdrawn. For example, a 35x wagering requirement means you must bet 35 times the bonus amount. Specific details vary by promotion, so review terms carefully.

What do I do if I have forgotten my Username and Password at HeySpin Casino?

If you’ve forgotten your username or password at HeySpin Casino, use the ‘Forgot Password’ function for password recovery. For a lost username, contact customer support directly. They’ll assist after verifying your identity with security questions or requested documentation.

What currencies am I able to play within HeySpin Casino Canada?

Players at HeySpin Casino Canada can typically use CAD along with other major currencies such as USD, EUR, GBP, and more. The casino supports multiple currencies to accommodate international players. Check their banking section for a complete list of accepted currencies.

How do I delete my HeySpin Casino account?

To delete your HeySpin Casino account, you’ll need to contact their customer support directly. Provide a reason for account closure and any required identification for verification. The support team will guide you through the process and inform you of any necessary steps or conditions.

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