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Lucky Spins Casino Bonuses & Free Spins

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3.6
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19 reviews

Lucky Spins Casino Welcome Bonus

100% Up to C$500 + 500 FS

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19+, | 19+ | New players only. First deposit only. The minimum deposit to claim the wel...come bonus is C$20 or equivalent. This bonus must be wagered 35 times the sum of the bonus amount you will receive. Players will have 7 days from the time of claiming the bonus to complete the wagering. If you are unable to complete the wagering within 7 days, the bonus will be forfeited. You must activate the Welcome Bonus by claiming it in the reward section of the site before making your first deposit. E-wallets are excluded from this deposit offer. This offer is only valid once per person, computer, IP address or household. Lucky Spins reserves the rights to change or cancel any offer at any time and for any reason. Lucky Spins standard Bonus Terms and standard Terms and Conditions apply. Full Bonus T&C Show more

Lucky Spins Casino Bonuses

Discover 6 Lucky Spins Casino bonus codes available in May 2024

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Lucky Spins Casino Available for Canadian Players

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Lucky Spins Casino Review

  • Launched in 2022
  • License Curacao Gaming Authority
  • Min Deposit C$15
  • Payment Methods

    Interac, Visa, Mastercard, iDebit, MuchBetter, Bitcoin, Litecoin, Tether, Ethereum, USDT, XRP, Flexepin, CashToCode, Payz, AstroPay, Jeton

  • Withdrawal Methods

    Interac iDebit AstroPay, Bank Transfer, MuchBetter, Bitcoin, Litecoin, Tether, Ethereum, USDT, XRP, Payz, Jeton

  • Min Withdrawal C$20
  • Withdrawal Time Speed 1 to 3 business days
  • Games 8523
  • Game Types

    Baccarat, Blackjack, Poker Games, Roulette, Slots

  • Game Providers

    Blueprint Gaming, Booming Games, Caleta Gaming, Evolution Gaming, Ezugi, Gamomat, Habanero, OneTouch Games, Oryx Gaming, Playson, Pragmatic Play, Push Gaming, Quickspin, Red Tiger Gaming, Relax Gaming, Spade Gaming, Thunderkick, Booongo Gaming, 1x2Games, Iron Dog Studios, NetEnt, Just For The Win, Games Global, Red Rake Gaming, Rabcat, Play'n GO, Big Time Gaming, Felt Gaming, Fantasma Games, Stakelogic, Wazdan, GameArt, Tom Horn Gaming, Fugaso, Elk Studios, Spinomenal, Evoplay, Mr. Slotty, Betsoft

Lucky Spins Casino Pros & Cons

  • Pros

  • Extensive Game Selection: Over 4,000 slot machines cater to diverse gaming preferences.
  • Mobile-Friendly Platform: Accessible and functional on smartphones and tablets without the need for downloads.
  • Live Casino Variety: Offers a comprehensive live casino section with numerous games.
  • Secure Transactions: Utilizes SSL encryption and secure protocols for financial transactions.
  • Game Categorization: Games grouped into distinct categories for easy navigation.
  • Game Providers: Collaborates with renowned developers like NetEnt, Play'n GO, and Red Tiger.
  • No Fees on Transactions: No additional fees charged for deposits or withdrawals.
  • Cons

  • Lack of Ongoing Promotions: Limited ongoing promotions beyond the welcome bonus.
  • Sparse Responsible Gaming Tools: Limited responsible gaming mechanisms like deposit limits.
  • Inconvenient Navigation: Lack of convenient shortcuts for exploring game developers and table games.
  • Mediocre User Experience: Average experience without standout positive features.

Lucky Spins awaits new members, but remember to read our review first! Take luck by the horns and spin your way to big wins at this online casino offering a wide array of over four thousand slot machines under one roof – providing all the opportunities you need! Today’s review will precisely explain what to expect from the operator, their welcoming bonus, associated terms, deposit and withdrawal procedures, the gaming portfolio, available contact methods, and other crucial details that might influence your decision. The more information you gather beforehand, the easier it becomes to make an informed choice!

lucky spins review

About Lucky Spins

We had never heard of White Star B.V. before, so we were particularly thorough in our legal research. Fortunately, it seems like everything is in order – yes, this is a young company with little experience in the casino industry, but the paperwork is in place, and the license has been granted. As you might notice from the name, White Star B.V. has been approved by Antillephone, the supervisory authority on the island of Curacao in the Caribbean Sea. We naturally prefer the MGA license, but oh well. By the way, the company has actually created a couple of other online casinos already, and we’ve written a thorough article about one of them. Have you read about Casino Days and perhaps used the welcome bonus that we unearthed from the operator? Well, this was White Star B.V.’s first project, and now they’re back with Lucky Spins. Moreover, the website uses SSL encryption and HTTPS protocols, so you’re in safe hands while enjoying the entertainment.

History Behind

To be completely honest, we don’t quite understand what White Star B.V. had in mind when they created Lucky Spins. Their flagship, Casino Days, was a successful project that received quite good feedback from players – not least because of its thoughtful design and lucrative campaigns. With this in mind, one would have expected the company to gather all its experience and create something even more impressive next time, but alas, no. Lucky Spins can hardly compete with their first online casino, nor with other major players creating first-rate, impeccable websites. Hence, we almost have to ask: what’s the point of the new launch? Lucky Spins doesn’t stand out much from the crowd and seems like a rather ordinary, mediocre place. If the company doesn’t step up, work hard in the coming time, and polish the website beyond recognition, they’ll collapse very quickly.

Parent Company Name White Star B.V.
Website https://luckyspins.com/ca
Head Office Fransche Bloemweg 4, Willemstad, Curacao
CEO N/A
Company size/Employees 30-60

Responsible Gaming

We had a suspicion that White Star B.V. would make the same mistake as so many other Curacao-licensed operators, and our gut feeling turned out to be correct – as usual. Oh, this results in even more strikes against them. As you may know, all MGA-licensed operators are required to include various player tools and mechanisms, such as deposit limits, loss limits, wagering limits, and the like. Otherwise, they simply won’t be granted their license. However, the authorities in Curacao don’t care about the players’ well-being, so they don’t impose such requirements on their licensees. Many online casinos still choose to take responsible gaming seriously, but unfortunately, this doesn’t apply to this operator. A very general information page is in place, with shortcuts to various organizations like GamCare, but you cannot limit your own deposits or bets. Thumbs down for such irresponsible behavior.

Security and Fairness

As mentioned, the online casino is registered in Curacao, so they don’t have to adhere to the same strict regulations as European online casinos – although this shouldn’t significantly impact your experience. The oversight authorities on the paradise island have become quite proficient in demanding important security mechanisms from the operators, including SSL encryption of servers and HTTPS protocols safeguarding logins. The randomness of games is guaranteed by modern algorithms and an independent random number generator, while the privacy policy contains almost the same points as in the well-known European GDPR directive. Additionally, the company must comply with frequent spot checks and audits carried out by certified third parties. By the way, the payments are processed by the operator’s subsidiary in Cyprus, which in turn adheres to all guidelines issued by the EU.

Deposit Limits Adjustable
Activity Limitations Available
Self Exclusion Available
Protection of Minors Guaranteed
Problem Gambling Organisations GamCare
Encryption 256-Bit SSL
IT-Security Cloudflare Inc.
RTP Analysis RNG
Anti Money Laundering Two-factor authentication (2FA)

Registration and Account Settings

Now, eager to get started? The user-friendliness is high, and it should take just a few minutes to become a member of this online casino.

lucky spins logo mini Step 1

Just click on the yellow “Play Now” button here in this review, and you’ll be directed straight to the operator’s homepage – there, select “Sign Up Now” and follow the embedded instructions.

lucky spins logo mini Step 2

Enter your full name and an email address, choose a strong password, and move on to the next step, where you’ll need to confirm your email and fill in further personal details.

lucky spins logo mini Step 3

Finally, you can log in and make a modest deposit!

Feel free to visit your profile page first, where you can adjust language, currency, and other important details.

lucky spins registration

Welcome Bonus: 100% up to $500!

Casino enthusiasts are always on the lookout for intriguing, new operators offering enticing welcome packages. After all, it’s all about the first deposit bonus, right? Getting that extra boost to explore the gaming selection and feeling valued by the online casino! However, upon discovering this casino, we had to remind ourselves: welcome bonuses aren’t always awe-inspiring, and that’s okay. No, you won’t get tens of thousands of dollars initially – Lucky Spins chose a more moderate approach without overwhelming new members. Here’s the breakdown:

  • Deposit: 100% up to $500

Yes, you’ll get a couple of extra thousand if you deposit a couple of thousand yourself. Most modern players don’t usually plan to deposit much more anyway, right? Lucky Spins focuses precisely on this – expecting that the majority of players opt for minimal investments in online casinos. At the same time, the company offers clear and favorable bonus terms: the minimum deposit is $20, and the general wagering requirement is 35 times the money. They adhere to industry standards, which deserves recognition.

Remember, bonus money cannot be wagered on jackpot slots, table games, or live casinos – a rule that applies across all operators out there. In our opinion, this is a decent welcome bonus. Of course, you’ll find much better offers on our top list, but if you’ve already taken advantage of those, this could be a suitable opportunity.

lucky spins welcome bonus

Wagering Requirements

The company offers clear, favorable bonus terms: the minimum deposit is $20, and the general wagering requirement is 35 times the money, adhering precisely to industry standards. Remember, bonus money cannot be wagered on jackpot slots, table games, or live casinos – a rule applicable to all operators. We also recommend checking the list of excluded video slots, featuring several popular releases with built-in bonus buys. The maximum bet per round is $10, and you have 14 days to complete the wagering. Frankly, we expected much stricter rules considering the substantial bonus amount.

Bonus Code

No bonus codes are required to activate this modest welcome bonus – it’s been a while since we’ve seen such codes being used by modern operators. Nowadays, the key is to register through reliable, reputable portals, such as ours. As soon as you click “Play Now” in this review, we’ll take you to Lucky Spins, where you can complete registration and make your first deposit. Simultaneously, the company is informed that you’ve read our review, ensuring maximum attention and good service. None of our readers will be disappointed! If an operator attempts anything fishy or ruins your experience, simply lodge a complaint with us, and we’ll blacklist them. Trust us – no one wants to be blacklisted by Canada’s largest casino portal!

Free Spins

You get 100 free spins with your first deposit.

100 free spins enhance the entertainment value and provide members with a golden opportunity to explore their gaming selection. Several top-tier operators on our list offer larger quantities of free spins, making it too easy to focus on other online casinos with higher returns. But 100 free spins are certainly not bad.

Special Campaigns and Casino Offers

The casino currently has the following campaigns ongoing:

Network Campaigns

These campaigns are driven by various providers and not solely by Lucky Spins, but it’s still positive that the operator chose to collaborate with third parties and include their offers on their website. Currently, you can win bonus money from game developer Booongo by participating in their “egg hunt” and completing daily missions. Quite a fun campaign, this one!

However, we encountered yet another disappointment – Lucky Spins has an entirely empty promotions section, excluding the network campaign mentioned above. How do they plan to retain their members without offering further rewards? Where are the perks that our dear readers have become accustomed to? Why don’t they have reload bonuses available? No free spins, no missions, no casino tournaments? The latter has become extremely popular lately, and several providers have created their tournaments – Drops & Wins, for example! No, this is not good enough. The lack of ongoing offers after the meager welcome bonus will force people to move on and register with other online casinos. We hope the company changes its approach as soon as possible or at least sends out frequent newsletters with special offers!

lucky spins promotions

Loyalty Program/VIP Scheme

Another significant drawback for Lucky Spins – hopefully, this is temporary; otherwise, it could spell trouble for the online casino. We couldn’t find any loyalty programs at all! No cashback, no interactive maps, no loyalty points, no built-in stores, or other features that could have enhanced the experience. In our opinion, this is catastrophic. Okay – if the operator had a jam-packed promotions section, we could have overlooked this or adjusted our evaluation. Unfortunately, you have absolutely no reason to stick around at Lucky Spins after the welcome bonus! No VIP program with ascending levels either. It’s impossible to comprehend how the company plans to grow, expand, and make headlines. Especially considering the intense competition in the casino universe! Some operators allocate a significant portion of their revenue to provide players with more value through loyalty programs and similar mechanisms. What’s happening at Lucky Spins?

Lucky Spins Casino offers a diverse selection of promotions rated at 4.7/5 that can significantly enhance your gaming experience.

Game Selection

Well, apart from the welcome bonus, the campaign section, and the lack of a loyalty program, Lucky Spins has actually done a pretty good job with what really matters: its game selection. As soon as you log in, you gain access to a gigantic array of casino games in all shapes and sizes, with clear, quick shortcuts to the most important categories.

lucky spins games

We recommend scrolling down from the homepage to get better acquainted with the various collections – popular reel games, new video slots, titles with bonus buys, Megaways slots, games with top prizes of over 10,000 times the bet (yes, this is a genre in itself), cluster function slots, titles that create combinations both ways, classic slots, and a thematic collection inspired by the Roman Empire and ancient Egypt. Impressive work by this young online casino! Moreover, the layout itself is comprehensive, attractive, and pleasing to the eye. It genuinely invites exploration!

Step into the realm of competitive payouts where games of chance offer varying returns. From classic and video slots to the sophistication of roulette and blackjack, the payout rates range across a spectrum.

Competitive Payout Rates  
Classic Slots 96.63 – 97.14%
Video Slots 84.62 – 98.52%
Roulette 94.69 – 97.36%
Blackjack 96.12 – 99.74%
Table games 94.62 – 99.39%
Video Poker 97.96- 99.73%
Scratch Cards 87.58 – 93.75%
Arcade Games N/A

Wheel Game Categories:

  • Video Slots

  • Classic Slots

  • Jackpot Slots

  • Thematic Slots

  • Cluster Slots

  • Game Developers

However, after all the excitement, there’s a bit of a letdown. On one hand, you have thousands of casino games to enjoy, thoughtfully arranged in categories and collections. Thumbs up for that! However, we have a bone to pick with Lucky Spins – where is the list of game developers? I mean, they highlight the name of each developer under the slot, so why not make them clickable? The operator collaborates with Play’n GO, NetEnt, Red Tiger, Pragmatic Play, Relax Gaming, Big Time Gaming, Thunderkick, Push Gaming, and many others – including younger companies like Fantasma, ReelPlay, Nolimit City, and Habanero, yet you can’t simply dive into each developer’s offerings. Unfortunately. At the very bottom, in the footer, you’ll find a long list of the companies contributing to the game selection, but even there, you can’t click on each name. Silly stuff. Shouldn’t it be straightforward to have a dropdown menu?

Explore a myriad of thrilling game titles, each with its unique features and enticing Return to Player (RTP) rates. These games promise an exhilarating gaming experience with their diverse bonuses and impressive RTPs.

Game Name Notable Features RTP Applicable Bonuses
Lava Loca RTP range, Scatter symbols, Wild 96.33% Expanding Symbols, Feature: Substitution Symbols, FreeSpins, Multiplier
Vikings Go Berzerk RTP range, Sticky Wilds, Symbols collection (Energy) 96.1% BonusGame: Pick Objects, Feature: Random reward, FreeSpins, Respins
Bikini Party RTP range, Scatter symbols, Wild 96.52% Feature: Substitution Symbols, FreeSpins, Multiplier, Paid respin
Multi Charm RTP range, Scatter symbols, Symbols collection (Energy), Wild 96.92% Additional Free Spins, FreeSpins, FreeSpins Multiplier, Gonzo mechanic
Persian Jewels RTP range, Scatter symbols, Stack, Wild 96.06% Additional Free Spins, Bonus Game, Bonus symbols, FreeSpins, Hold and Spin, Lock it Link, Reelset Changing, Remove Symbols, Respins

Table Games

Speaking of table games, there’s another irritating issue to contend with. The online casino has forgotten to include shortcuts to roulette, blackjack, alternative card games, and similar titles. This means you can’t immediately jump into digital roulette tables as soon as you log in – instead, you have to find them using the built-in search engine. This is quite cumbersome, especially if you want to try out multiple games one after another.

Game Type Most Popular Title Features and Theme Software Provider
Roulette 9 Pots of Gold Roulette Multiplier, Random multiplier Games Global
Blackjack 21 Burn Blackjack Split Betsoft
Baccarat Mini baccarat N/A Mascot Gaming
Poker Caribbean Poker RTP range BGAMING
Craps Craps Dice Game Games Global

By the way, the same issue applies to other games like scratch cards, digital bingo, and virtual lotteries (Keno). We see that Lucky Spins has all three categories in its portfolio, but they haven’t been given their own shortcuts. Therefore, we can conclude that this online casino is best for those who enjoy slots – in that case, you’ll have a blast, despite the company not letting you explore each developer.

Explore an array of thrilling games across different genres and themes. 

Type Availability
90-ball Bingo ✔️
80-ball Bingo
75-ball Bingo ✔️
30-ball Bingo
Slingo Bingo

Live Casino

Lucky Spins has a separate, independent section for the live casino, where you’ll find hundreds of games from various providers. Not only do they feature popular releases from Evolution Gaming, Ezugi, and Pragmatic Play side by side – we also found lesser-known providers like eBET, Bombay Live, and Lotto Instant Win! The latter allows you to play the lottery live, where glamorous people on the other side of the screen will draw the winning numbers. Quite an interesting addition, in our opinion!

lucky spins live casino

Moreover, there’s a comprehensive menu at the top of the screen, allowing Lucky Spins members to choose from game shows, roulette, blackjack, and TV games. Two thumbs up for this! As usual, Gamblizard recommends looking at the game shows, where Monopoly Live, Dream Catcher, and Gonzo’s Treasure Hunt continue to make headlines. Immerse yourself in lavish surroundings while the 3D graphics pull you deeper into the action, all while a friendly host keeps you in high spirits throughout!

In the realm of live gaming, there’s a diverse spectrum of immersive experiences awaiting enthusiasts. With a rich assortment of live games available, from classic Roulette and Blackjack variants to the thrill of Baccarat and the strategic appeal of Poker, the options are extensive.

Type of live game Number of games Most Popular Live Games
Live Roulette 25 Live Roulette, Portomaso Roulette, Auto Roulette, Absolute Black Roulette, Las Vegas Roulette
Live Blackjack 131 Live Blackjack, Blackjack 2, Blackjack VIP, Blackjack VIP2, Blackjack 7
Live Baccarat 44 XXXtreme Lightning Baccarat, Casino Marina Baccarat 4, Baccarat, Baccarat Speed
Live Poker 4 Side Bet City, Casino Hold’em, Three Card Poker, Caribbean Stud Poker
Other Live Games 218 Casino Live, Live Crazy Time, Live Dream Catcher, Live Monopoly, Mega Ball Live

Lucky Spins Casino boasts a vibrant collection of games that cater to diverse preferences. 

Game Type Number of titles available Most popular titles
Slots 5200+ Wolf Fang – Treasure Island, 1 Reel Beauty, Blazing Bull Remastered, Mallorca Wilds, Unchain the Dragons
Roulette 19 French Roulette, Vault Run Roulette, European Roulette, American Roulette, Roulette Royal
Blackjack 15 European Blackjack, Blackjack Azure C, Single Deck Blackjack, Blackjack Azure D, Blackjack Multihad VIP
Betting
Video poker 5 Poker 7 Joker Wild K, Poker, 10 Hand Video Poker, Joker Poker MH, Jackpot Poker
Bingo 37 Tomatina Bingo, Calavera Bingo, Muertitos: Video Bingo, Instant Bingo, Sweet Alchemy Bingo
Baccarat 21
Jackpot games 316 Spin or Reels, 10 Burning Heart, Wonder heart, 40 SuperHot, Burning Hot
Live games 422 XXXTreme Lightning Roulette, Aurora Blackjack Taurus, Football Studio, Mega Roulette, Monopoly BigBaller
Poker 8 Caribbean Stud Poker, Three Card Poker, Caribbean Poker, Oasis Poker, Trey Poker
Craps
Keno 1 Keno Delux
Scratch and win 5 The Perfect Scratch, Express 200 Scratch, Frogs Scratch, Happy Scratch, Lucky Scratch
eSports betting
Crash games 9 Aviator, Big Bass, Triple Cash Or Crash

Lucky Spins Casino establishes itself as a solid platform with a notable richness in its game library and a intelligently designed user interface. Taking into account the diversity of games, the quality of the interface, and the ease of navigation, we award Lucky Spins Casino a rating of 4.5 out of 5.

Mobile Casino and App

Here, we have nothing to criticize, really – as long as you overlook the issues and disadvantages we’ve already mentioned in this review. If you’re one of the countless players who prefer playing casino games on mobile, you can easily visit Lucky Spins directly from your smartphone or tablet and log in as usual. You’ll encounter a mobile-friendly, adapted version of the website, where everything functions as it should. No download is required – the online casino uses HTML5 technology, so it doesn’t matter what type of device you use. All digital casino games are available, but the selection of live titles is slightly smaller. Nothing new on this front. Feel free to visit Lucky Spins the next time you’re out and about, especially if you choose to register and claim their welcome bonus!

While Lucky Spins Casino has not yet launched dedicated mobile apps, the mobile version of the site provides an excellent gaming experience. This aspect has earned it a rating of 4.8/5. Players don’t have to deal with app downloads and can simply access the casino from their mobile browser to enjoy all games and bonuses. The user-friendliness and responsiveness of the site deserve a high rating, even in the absence of native apps.

Deposits and Withdrawals at Lucky Spins Casino Canada

A plus point – the company has included such a wide variety of completely different payment methods that you’re unlikely to run into trouble when making your first deposits.

lucky spins payment methods

Deposit Methods

Firstly, using regular VISA and MasterCard debit cards should work fine, especially if you have obtained a debit card from the English online bank Revolut. Otherwise, you can choose from several different e-wallets, each with its own advantages – MuchBetter, for example, has its own bank card, as well as a special chip that allows you to pay directly in-store with your casino winnings. Another option is AstroPay, a type of vouchers that allow Canadian players to transfer money to their selected operators. On top of this, there’s cryptocurrency, a method that is becoming increasingly popular in the casino universe. If you have Bitcoin, Litecoin, or other digital coins available, you can transfer them to Lucky Spins and immediately convert them into “regular” currency.

Payment Method Minimal Deposit Fee Processing Time Deposit Limits
Interac C$10 No Fee Instant C$3000
Visa C$15 No Fee Instant C$3500
Mastercard C$15 No Fee Instant C$3500
iDebit C$10 No Fee Instant C$9500
Muchbetter C$10 No Fee Instant C$2000
Bitcoin C$15 No Fee 6 min C$50000
Litecoin C$15 No Fee 6 min C$50000
Tether C$15 No Fee 6 min C$50000
Ethereum C$15 No Fee 6 min C$50000
USDT C$15 No Fee 6 min C$50000
XRP C$15 No Fee 6 min C$50000
Flexepin C$15 No Fee Instant C$1500
CashToCode C$25 No Fee 1 hour to 1 business day C$200
Payz C$10 No Fee 2 min C$20000
AstroPay C$10 No Fee 2 min C$1500
Jeton C$10 No Fee Instant C$9999

This feature deserves a rating of 4.8/5 for this casino.

Withdrawal Methods

When it comes to withdrawals, remember that any winnings must be sent back the same way they came in. So if you make a deposit using MuchBetter, you’ll also need to withdraw the money the same way. These are common rules purportedly aimed at preventing money laundering and terrorism financing – and this applies to every single online casino out there. We miss an info page about limits and timeframes for withdrawals from Lucky Spins, but the terms mention that the company will process all transactions within 72 hours. Yet another standard rule that is unlikely to surprise our experienced readers. Overall, you can look forward to smooth, hassle-free casino payments to/from this online casino, it seems.

Payment Method Minimal withdrawal Fee Withdrawal Time Withdrawal Limits
Interac C$10 No Fee 1 hour to 1 business day C$9999
iDebit C$25 No Fee Instant C$3000
AstroPay C$20 No Fee 2 min C$20000
Bank Transfer C$20 No Fee 1 to 3 business days C$50000
MuchBetter C$20 No Fee Instant C$20000
Bitcoin C$20 No Fee 6 min C$50000
Litecoin C$20 No Fee 6 min C$50000
Tether C$20 No Fee 6 min C$50000
Ethereum C$20 No Fee 6 min C$50000
USDT C$20 No Fee 6 min C$50000
XRP C$20 No Fee 6 min C$50000
Payz C$20 No Fee 2 min C$20000
Jeton C$20 No Fee Instant C$70000

Taking into account all the aforementioned aspects, Lucky Spins Casino’s withdrawal methodology is awarded a rating of 4.2/5. The offering is robust and diverse, but an improvement in processing speed for all withdrawal methods could elevate the casino to an even higher appreciation.

Processing Time

All deposits, of course, go through immediately – no waiting time here, unless you choose to use cryptocurrency, which can take a couple of minutes. The company also mentions that all withdrawals are processed continuously, so it should rarely take more than a day before the money is on its way. Yes, we mentioned the maximum limit of 72 hours, but this only applies when there is exceptionally high demand. Also, remember that processing time can be affected by your own actions – for example, you must always ensure that the wagering requirement and other terms are met before requesting a withdrawal. Additionally, it might be beneficial to verify your account with a passport and proof of address to expedite the withdrawal process.

Fees and Charges

As far as we can see, the operator will never ask you to pay any fees or charges, either when making deposits or withdrawals. However, keep in mind that the payment methods themselves have their own costs, which you should be aware of before using them. Cryptocurrency costs around 1-2 kroner per transaction, for example – and bank transfers cost 1-3% of the total amount. Remember that you should also stick to a limited number of withdrawals per month, otherwise, the online casino may be forced to charge a fee for further withdrawals. This is because the company actually pays for the transactions but doesn’t want to burden the cost onto its members.

Document Verification

As mentioned, it might be smart to verify your account – preferably in advance, before you finally exceed the threshold of 20,000 kroner and see your withdrawals limited. If so, the company will request documents from you before the withdrawal process continues. We’re talking about a standard document package, with a valid passport (or other identification, e.g., a driver’s license) and a confirmation of your address. The latter can be in the form of a recent bill, clearly displaying your address in the mailing section – you can also request a so-called residence certificate from the Canadian Tax Administration, accepted by all operators. Send the documents by email, and they’ll be reviewed and approved within 2-3 days.

Contacting Customer Support

Then we come to the next significant disappointment, and here we’re almost at a loss for words. Well, first and foremost, we found no live chat – no chat bubble or other shortcuts allowing you to chat with customer service directly. This was quite disheartening, considering how common live chat has become recently. Moreover, we had difficulty finding other contact methods! It wasn’t until we scrolled all the way to the bottom of the website that we finally found an email address, and therefore, we assume that the company prefers not to respond to your inquiries at all. Second-rate setup that will undoubtedly scare away beginners out there.

lucky spins support

That being said, Lucky Spins has a rather comprehensive FAQ section, so we recommend starting with that. Click on “Help” in the main menu, and you’ll see a range of topics and a built-in search engine. Definitely worth a try before attempting to contact them via email. Nonetheless, we still hope that the online casino will implement a live chat in the near future – phone support would also be beneficial.

Live Chat Avaliable
Contact number N/A
Email [email protected]
Contact Form No Avaliable
Average response time 2-3 minutes

Lucky Spins Casino’s customer service is renowned for its efficiency and professionalism. Players can expect prompt and helpful assistance for all their concerns. This has earned it a rating of 4.5/5.

User Experience

There’s nothing particularly noteworthy about our user experience – it was pretty average, without any standout positive or negative aspects. As mentioned, Lucky Spins is a fairly typical online casino, middle of the road, with a decent and clear selection of games, but also with its minor flaws. That being said, the user-friendliness is quite high; things work smoothly without lag or other issues, and the registration itself takes no more than a couple of minutes. The website uses pleasant color tones with high contrast, and everything is, of course, translated into Canadian English. All that’s really needed is for the online casino to refine the details, expand the menus, and bolster their customer service – if all of this falls into place, they could reach new heights. This would certainly be amplified by more promotions, offers, and a few casino tournaments, of course.

Reasoning for the Score Given

This is yet another “standard” online casino that doesn’t stand out in any particular way. The design is decent, with nice details and large images representing each game. The game selection is by far the best part of the experience – additionally, the company has included several smart shortcuts and thematic collections. However, bonuses are lacking, and a completely empty promotions section will surely disappoint our dear readers. User-friendliness isn’t particularly great either, especially noting the lack of customer service via live chat and the dismal approach to responsible gaming.

Conclusion

This is a young, user-friendly, and straightforward online casino that beckons players with a few bucks and simple bonus terms. Their greatest advantage is the game selection – thousands of slot machines await you around the clock, whether you’re playing on your mobile or computer. That said, we found several drawbacks, including the lack of responsible gaming tools, a completely empty promotions section, and rather poor customer service available only via email. Therefore, Lucky Spins falls somewhere in the middle, lacking any attractive features that could elevate them to new heights. We can recommend this operator to our readers who have already used several other welcome bonuses out there and are now looking for a new place to try out for a short period. Otherwise, it might be wise to check our top list, where many other online casinos would be more than happy to vie for your attention.

Overall Rating

How we rank? 4.5
License and Security 4.4
Bonuses & Special Offers 4.4
Deposit & Withdrawal Options 4.8
Mobile Optimization 4.1
Gaming Experience 4.7
Customer Care 4.5
Mila Roy
Mila Roy Content Strategist

Support

  • Email [email protected]
  • Live Help Yes
  • Countries Available

    Canada, Finland, India, Norway

FAQ

What is Lucky Spins Casino?

Lucky Spins is an online casino offering a vast selection of over four thousand slot machines, aiming to provide players with ample opportunities for big wins and diverse gaming experiences.

What's the Welcome Bonus offer?

Lucky Spins offers a 100% bonus up to $500 on the first deposit. The minimum deposit required is $20, with a 35x wagering requirement and specific exclusions on where the bonus money can be wagered.

Are there Free Spins included in the Welcome Bonus?

Yes, players receive 100 free spins with their first deposit, enhancing the gaming experience and providing a chance to explore various games within the casino’s selection.

What about the gaming selection?

Lucky Spins boasts an extensive gaming library, especially focusing on slots. There’s a wide variety of slots categorized based on themes, features, and specific gameplay styles. However, the casino lacks convenient shortcuts to explore game developers or specific table games.

What's the availability of live casino games?

Lucky Spins provides a comprehensive live casino section with multiple games from various providers, offering a diverse selection for players interested in live dealer experiences.

How is the mobile experience at Lucky Spins?

The mobile casino experience at Lucky Spins is seamless, allowing players to access the site from any device without the need for additional downloads. However, the number of live titles available might be slightly limited compared to the desktop version.

Is customer support easily accessible?

Unfortunately, there is no live chat available, and finding contact methods can be challenging. The casino does have an FAQ section that might address common queries, but customer service seems limited to email.

Is Lucky Spins secure and fair?

Lucky Spins operates under a Curacao license, employing SSL encryption, secure protocols, and regular audits to ensure fair gaming and player security.

User reviews of Lucky Spins Casino

User Rating Rated by 19 users
3.6
Good Neutral Bad
Have you had any prior experience with this casino?
2.9

5 days ago

campria82

Canada Canada

Dislike
Instant payout isn't really a selling point with this casino. The slots are incredibly tight, much tighter than other RTG sites. RTP seems much lower here. I've mentioned in forums that with the global recession, casinos like this one won't survive. The "comps" they offer are stingy and come with high rollovers and low max cashouts. I've been playing here for a few years, and based on my experience, I wouldn't recommend this site.
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2.4

May 10, 2024

Dodger G

Canada Canada

Dislike

I did the wagering requirements and then it says the bonus cannot be withdrawn, including an extract from the terms and conditions.

there is nothing about that here, unlike other casinos....

2.5

April 28, 2024

Lakisha Allen

Canada Canada

Dislike

Don't know what happened with this casino.Years ago you could win a couple hundred dollars here and there,but now you're lucky if you get 10mins of playtime for 500$.

There are no winners..not me...not you..not anybody.

4.6

April 24, 2024

roxcbrown

Canada Canada

Like
Been playing for about a few years. Bonuses are ok I’ve cashed out many times at small amounts. Withdrawal is literally within 1 hours, I love that!!
4.6

April 22, 2024

xannaels

Canada Canada

Like
I recently discovered this casino again. Out of the blue I received an email, went play and won 726$. I didn't cash out like I should have but I got it up over playthrough amount and then still played for a few hours. Good times.
3.4

April 19, 2024

Nemokid

Canada Canada

Dislike
i deposited more than I’ve cashed out here. i don’t think I’ve ever had a big hit playing on their site. their slots seem to be tighter than their casinos and they don’t offer many perks for depositors
3.0

April 14, 2024

Georgey1230

Canada Canada

Dislike
I submitted my verification documents and pictures 15 days ago and still have not heard back. My score may improve if I hear something in the next couple of days.

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