Captain Cooks Casino

I've come to appreciate the things that matter most to me here. The loyalty programme is rewarding, support has been helpful, and verification wasn't a headache. Payouts being processed after 48 hours is another welcome point.
There's a lot to be pleased about, and I think the casino deserves credit for getting these things right.

So apparently asking about missing loyalty points is too much to ask? I raised a simple question in chat, and the next day my account was permanently banned. Seriously, ffs.
What makes this worse is that I couldn't access the funds and rewards left in the account. I don't see how that treatment is fair. Asking about something you're supposed to receive shouldn't end with losing access to your account.

I'm grateful the withdrawal issue was finally sorted out. I really am. But after roughly two and a half weeks of difficulties, it's hard to feel completely happy about the process.
Deposits and withdrawals hadn't been a problem for me before, which made this especially disappointing. Still, credit where it's due. The matter was resolved, and I appreciate that.

They offer substantial bonuses, but there's no certainty you'll actually be able to use them. About six months ago, I had my bonus frozen, and when I started inquiring about it, they completely cut off my access to customer support! Their excuse was that they need to safeguard against marketing abuse :D. Essentially, they offer bonuses, but if you claim one, you're accused of exploiting the system. Avoid this place at all costs!

I find the site itself quite nice, and the games are SOLID, but what really bothers me is the PAYOUT process. There should be NO MINIMUM payout amount, and if there is, it should be something like $150 CAD, not $300 CAD. In my case, I’ve often had to payout $300 due to the "PROCESSING FEE," and I end up losing $100+ in the process, which doesn’t make sense in this day and age! A $35 CAD FEE is just CHEEKY, honestly

Throughout the years, captain cooks has received varied feedback, but when compared to other online casinos, CR casinos prove to be fairly decent

I had a great time playing at this casino! If I manage to have a strong streak for a few weeks, I can qualify for the VIP loyalty program, which is pretty solid. Plus, it only requires half the effort the following month to regain access. Overall, I’m quite impressed

They have a good variety of games, and some decent ones that only cost $0.10 a bet. The promotions are solid, and I often get gifts in the mail with $25-$125 to play with, along with a playthrough. However, I’m not a fan of the withdrawal process – it can take up to 7 days. In today’s world with e-transfers, it shouldn’t take any site longer than 1 hour to process a payment. Despite that, I’d recommend this site as the win ratio is really good!

what i LOVE about this casino is the low minimal deposit of $15 CAD and also the PLENTY of GREAT games :) i actually love microgaming the most of all the slots even though it's a bit expensive for me to play in euros here if i can afford it i’m ALWAYS in :) the only thing i DON’T LIKE is that they sat on $300 CAD worth of comp points and are still NOT willing to let me redeem them while i keep depositing :x tried today another deposit and my comp points are still locked x.x