4 Deals available in Canada

Written by Robert Fox Updated: Apr 17, 2024

Aces Casino is a distinctive player in online gambling, due to its vibrant Las Vegas theme that brings a touch of neon glamour directly to players. This casino is recognized for its exclusive partnership with Real Time Gaming (RTG), offering an extensive assortment of gaming options ranging from slots and table games to video poker and specialty games, along with impressive progressive jackpots. Uptown Aces prioritizes a seamless gameplay, with its platform accessible instantly through flash browsers and a mobile-friendly site that ensures games are within easy reach, symbolizing its dedication to providing a safe and engaging casino reminiscent of Las Vegas itself.

Launched in 2015
Min Deposit C$20
Payment Methods
Visa, Mastercard, Skrill, Neteller, ECO Card, Direct Money, and Bitcoin
Withdrawal Methods
Bank Wire Transfer and Bitcoin
Min Withdrawal C$100
Games 200
Game Types
Blackjack, Craps, Poker Games, Roulette, Slots
Game Providers
Realtime Gaming
T&C

Uptown Aces Casino Pros & Cons

Pros
Generous Welcome Bonus: Offers up to $8,888 in bonus cash plus 350 free spins across six deposits, providing substantial value to new players.
Variety of Games: Despite a modest selection, the casino features a range of slots, table games, and video poker, providing for different gaming preferences.
Mobile Compatibility: Supports mobile gaming without the need for a dedicated app, guaranteeing a simple interaction on iOS and Android devices.
Loyalty Program: Rewards players with comp points for their wagers, which can be converted into cash or used for prize redemption, encouraging continued play.
Varied Deposit Options: Accepts a wide range of deposit methods, including credit cards, e-wallets, and cryptocurrencies, providing for various player preferences.
Security Measures: Employs 128-bit SSL encryption to protect player information and financial transactions, demonstrating a commitment to security.

Cons
Lack of Transparency: Does not prominently display licensing information or specific game RTPs, which could lead to trust issues among players.
Limited Game Information: Provides minimal details about its games, lacking other game variety like bingo games, and the absence of RTP percentages and free play options, which could deter players seeking more information.
Mixed Customer Reviews: Exhibits a range of customer interactions, with some users reporting issues related to payouts and customer service, indicating potential areas for improvement.

Table of Content

Heading Common problems
Heading expert overview
Heading App reviews
FAQ

A Brief Brand History of Uptown Aces Casino

Uptown Aces Casino, launched in 2014 by Deckmedia N.V., has carved its niche in the online gambling market. Distinct for its great Las Vegas theme, the casino brings the attractiveness of neon lights and banners right to players’ screens. Unlike many Canadian counterparts, Uptown Aces stands out with its Real Time Gaming (RTG) partnership, offering a wide array of games including slots, table games, video poker, specialty games, and notable progressive jackpots. The casino’s games are accessible instantly via flash browsers, with a selection also available on mobile sites, guaranteeing a simple gameplay. Its commitment to a safe, user-friendly online environment positions it as a suitable choice for players seeking a Las Vegas-like ambiance from home.

Aspect	Info
Year of Establishment	2014
Parent Company	Deckmedia N.V.
Head Office Address	Heelsumstraat 51 E-Commerce Park; Curaçao.
Website	uptownaces.eu

Usability facts of Uptown Aces Casino

Upon visiting Uptown Aces Casino, the immediate interaction is shaped by its attractive neon theme reminiscent of Las Vegas nightlife, aimed at creating an attractive atmosphere for its users. This online casino leverages Real Time Gaming’s site, offering a selection of slots, table games, video poker, and specialty games to provide for a variety of preferences.

Usability Facts:

Aspect	Evaluation
Ease of navigation	The site is user-friendly, although there is no clear categorization of games and essential features.
Mobile games availability	Uptown Aces supports mobile gaming efficiently, allowing players to play their favorite games on the go without compromising on quality.
Game filters	While effective, more granular filters for themes, paylines, or features could improve user interaction.
Search function	The search function is missing.
Loading speed	Games and pages load quickly, contributing to a simple user interaction.
UX and UI rating	The website boasts a visually appealing interface with a neon theme, offering a simple user ride. However, some users might find the design slightly dated compared to more modern casinos.

The casino’s commitment to user satisfaction is evident through its varied game offerings from Realtime Gaming, encompassing new and classic slots, progressive jackpots, and popular table games like blackjack and poker. The mobile responsiveness of the website and/or app is commendable, making sure that players have a simple interaction across different devices.

Balancing these factors, Uptown Aces Casino earns a score of 3 out of 5. The casino successfully delivers a user-friendly, pleasurable gaming environment, though there is room for improvement in areas such as game variety and the introduction of more advanced game filters.

Uptown Aces Casino’s Licensing, Safety, and Player Protection

In this segment, we look into the critical aspects of Uptown Aces Casino, focusing on its licensing information, player protection, responsible gaming practices, and site security measures. Notably, Uptown Aces Casino does not prominently display licensing details on its official page, a significant oversight. This lack of transparency could lead to potential trust issues from players and may affect the casino’s credibility.

Player Protection, Responsible Gaming, and Site Security

Uptown Aces Casino prioritizes player protection and advocates for responsible gaming. The casino employs 128-bit SSL encryption technology to safeguard player information and financial transactions. Although specific safety licenses or certificates are not mentioned, the emphasis on secure data encryption indicates a commitment to player security. To prevent money laundering, the casino requires thorough identity verification, including photocopies of ID and credit cards used for transactions.

The casino takes several measures to promote responsible gaming. It provides tools for setting deposit limits, self-exclusion options, and resources for those needing assistance with gambling issues. However, it’s not clear if Uptown Aces Casino features Responsible Gaming seals from recognized authorities.

Feature	Availability
Deposit Limits	Yes
Responsible Gaming Seals	Not Specified
Cooling-off Periods	Yes
IT Security	Yes
SSL Encryption	Yes
Two-factor Authentication	Not Specified
Self-exclusion Tools	Yes
Protection of Minors	Yes

After reviewing Uptown Aces Casino’s licensing, security, and player protection measures, we give it a 3 out of 5 rating. The casino’s commitment to secure transactions and responsible gaming is commendable. However, the absence of displayed licensing information and unclear details about safety certifications are concerning. These factors play a crucial role in building trust with players. Our rating reflects a balanced view of the casino’s strengths in security and player protection, against the need for greater transparency in its licensing status.

Uptown Aces Casino’s Terms and Conditions

Understanding the terms and conditions of Uptown Aces Casino is crucial for a simple gameplay. Here’s a concise guide to the key points you need to know:

Age and Jurisdiction: Players must be at least 18 years old and reside in jurisdictions where online gambling is legal.

Account Restrictions: One real-money account per player is allowed. Multiple accounts will lead to closure and voiding of winnings.

Legal Compliance: Participation is void where prohibited by law, emphasizing the need for players to be aware of their local regulations.

Payment Methods: Deposits and withdrawals must be made using payment methods registered in the player’s name.

Fair Play: The casino prohibits the use of automated systems or software designed to defeat the casino. Cheating or bonus abuse will result in account closure and forfeiture of winnings.

Privacy and Security: Personal information must be accurate and verifiable. The casino prioritizes the protection of player data.

Withdrawal Limits: A weekly withdrawal limit applies, subject to change based on VIP status.

Inactive Accounts: Accounts inactive for 12 months will be closed, and remaining balances forfeited.

Amendments: The casino reserves the right to amend terms and conditions without prior notice.

How to Register and Verify Your Uptown Aces Casino Account

Here’s a step-by-step guide on how to complete the registration and verification process:

Navigate to the Official Website:

Head over to Uptown Aces Casino’s official site and locate the “Register” button to initiate the signup process.

Fill in the Registration Form:

You’ll be required to provide personal information, including your first and last name, a chosen username and password, email address, postal address, country/city, ZIP code, gender, date of birth, and phone number.

Accept the Terms and Conditions:

After filling in your details, you’ll need to read and agree to the terms and conditions of the casino. This step is crucial to make sure that you understand the rules and policies of the site.

Submit the Registration Form:

Once you’ve completed the form and agreed to the terms, submit your registration. You might be logged in automatically, or you may need to log in manually using the credentials you just created.

Verify Your Account:

Verification might require additional documents to confirm your identity and residence. This step is essential for security purposes and to comply with gaming regulations. You’ll likely be guided through this process via email or a notification within your casino account dashboard.

Deposit and Start Playing:

Once your account is verified, you can deposit funds using one of the many payment methods available, such as credit cards, e-wallets, or cryptocurrencies, and start playing.

Remember, each step is designed to guarantee a safe and pleasurable gameplay. It’s also important to be aware of the casino’s policies on deposits, withdrawals, and bonuses to make the most out of your time at Uptown Aces Casino.

Uptown Aces Bonuses and Promotions

From generous welcome packages to an array of promotions, Uptown Aces provides for both new and existing players. Each bonus and promotional deal available at Uptown Aces will be dissected in detail following this introduction. The aim is to clarify what players can expect, improving their gaming interaction. Stay tuned to unveil if Uptown Aces delivers on its promise of value through bonuses and promotions.

Welcome Bonus

Uptown Aces offers a welcome bonus for new players, designed to improve the gameplay from the start. Upon joining, members can access up to $8,888 in bonus cash alongside 350 free spins, distributed across six deposits. The first deposit bonus includes a 250% match and 100 spins, with subsequent deposits offering varied percentages and additional spins.

To claim each bonus, players must use specific coupon codes starting from UPTOWN1ACES to UPTOWN6ACES, with a minimum purchase of $25 required for redemption.

The promotion, featuring Cleopatra’s Gold, guides players through each stage, guaranteeing a simple progression. It’s important to note that the deposit and bonus must be wagered 25 times on slots or keno before withdrawal. There’s no maximum cashout for these bonuses, offering players substantial winning potential. This joining offer reflects Uptown Aces’ commitment to providing value while providing for different player preferences.

Claim Your $1,500 FREE Casino Games Bonus

Uptown Aces Casino offers a promotional bonus for table games lovers, allowing players to increase their gaming funds significantly. By using the coupon code TABLEACES1, participants can receive a 150% bonus up to $750. Alternatively, the code TABLEACES2 enables a 75% bonus, also up to $750. These promotions are subject to a 30x playthrough requirement, making sure that players must wager the bonus amount 30 times before any winnings can be withdrawn. There’s no maximum cashout limit, providing an added advantage to participants. It’s important to note that the playthrough requirements for table games and video poker might vary depending on the specific game chosen. Players are encouraged to verify the full promotion details directly in the casino’s cashier section. This approach guarantees a clear understanding of the terms and conditions associated with these bonuses, promoting a responsible gameplay.

Low Playthrough Welcome Bonus

Uptown Aces Casino offers a simple promotion for new players aiming to improve their initial interaction. By redeeming the coupon code 100ACES, participants can access a 100% Welcome Match bonus up to $100 free. This promotion is specifically designed for use on slots, keno, or scratch cards, featuring a low playthrough requirement of only 15 times. Notably, there is no maximum cashout, which adds an attractive aspect to this offer. To take advantage of this deal, it’s necessary to apply the coupon on the first deposit made at the casino. It’s essential for players to understand these terms and conditions to fully benefit from the promotion. This bonus structure is designed to keep the entry barrier low and rewards accessible, providing a beneficial start without the burden of heavy wagering demands.

Weekly Promos

Uptown Aces Casino offers a variety of promotions for players seeking to improve their gameplay. Participants can access daily, weekly, and monthly bonuses upon meeting specific deposit requirements. For example, a daily Bitcoin bonus grants a 150% match and 150 spins for deposits over $25, while high rollers can have fun with a 300% bonus on $100 deposits. Weekly matches include a 100% bonus plus 77 spins for deposits over $25. Other offers range up to a 225% bonus, with special codes provided for each promotion. Weekend players can benefit from a 250% bonus on deposits over $35. The casino also introduces a unique monthly pack with escalating bonuses and a completion reward. First-time depositors have exclusive access to a 400% bonus, 100 spins with low playthrough requirements, and a 500% match on a $25 deposit.

Daily Blackjack, Video Poker & Progressive Jackpots Bonuses

Uptown Aces Casino offers a variety of bonuses, including daily rewards for Blackjack, Video Poker, and Progressive Jackpots. Players can receive a 25% bonus with a 12x wagering requirement using the code 25ACES twice daily, a 50% bonus with a 15x requirement via JACKPOTACES also twice daily, and a monthly 200% bonus subject to a 30x wagering requirement. Additionally, an option for 25% Instant Cashback is available for those preferring no bonus attachment, claimable through live chat if the deposit is lost, with a 10x playthrough and no max cashout. Cashback requests must be made within 48 hours of losing a deposit, and it’s important to note that eligibility requires no consecutive free bonuses used post-deposit and a zero balance in the account. The minimum deposit for cashback eligibility is $10. This cashback bonus provides a second chance to play with minimal wagering conditions, making it a unique offer among online casino promotions.

No Deposit Bonus

At the time of review, Uptown Aces Casino lacked a no deposit bonus. However, its other bonuses and promos can offset this, improving gameplay. For those seeking no deposit bonuses, explore our curated no deposit bonus pages. We make sure that our list stays updated, offering the latest sign up offer from trusted casinos for extended play.

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Main Terms and Conditions of Uptown Aces Casino Bonuses

Uptown Aces Casino outlines specific terms for bonuses and promotions, aiming to guarantee fair gaming and prevent abuse. Here are key points from their terms:

Maximum bet of $10 during bonus playthrough, unless stated otherwise.

Progressive jackpot games may be excluded from promotions.

Bonuses are once per household/account and require a Real account registration.

Promotions are non-transferable and restricted to one per person, family, or shared environment.

The bonus must be claimed before starting to wager the initial deposit.

Wagering requirements vary, with a 60x minimum for free bonuses on specified games.

Completing a promotion requires meeting wagering requirements or depleting the balance below $0.50.

Withdrawals or abuse of policies may lead to cancellation of bonuses and winnings.

The casino reserves the right to amend terms and disqualify players or countries from offers.

Wagering on certain games like Roulette on Red/Black is prohibited with active bonuses.

Deposit bonuses have a 30x wagering requirement unless otherwise stated.

Promotional winnings will not be honored if the associated deposit is below $20.

These terms aim to clarify eligibility, wagering requirements, and restrictions for players participating in Uptown Aces Casino’s bonuses and promotions, guaranteeing transparency and fairness.

Exploring Uptown Aces Casino’s bonuses and promotions revealed a rich array of options, from a hefty $8,888 welcome package to daily rewards for varied games. The process to claim offers, like using specific codes and meeting playthrough requirements, was simple, improving our gameplay. However, the absence of a no-deposit bonus slightly dims its attraction compared to rivals. Bonus claim times were prompt, with no significant delays. Given the comprehensive selection that matches top brands, we rate it a solid 4 out of 5. The only drawback? The missing no-deposit bonus, a favorite among many players, nudges it just shy of perfection.

Uptown Aces Casino’s Loyalty Program

Uptown Aces Casino offers a loyalty program that rewards players with complimentary (comp) points for their wagers on casino games. Unlike land-based casinos, there’s no need to sign up for a special program or carry a reward card. Players start earning comp points from their first play, which can be converted into cash or used for prize redemption. For every 100 comp points, players can redeem $1, and there’s no limit on the amount that can be redeemed at any time.

To access and use comp points, players should visit the “My account” tab in the Uptown Aces cashier and click on “Comp Points.” For those looking to accelerate their comp point earnings, Uptown Aces offers a VIP Program. VIP members take pleasure in a higher rate of comp accumulation on most games. Additionally, the casino features monthly promotions that allow players to earn double comp points on selected slots.

Special deposit bonuses also provide an opportunity to earn extra spins on top games. However, terms and conditions, including wagering requirements, apply to these promotions. Players must adhere to these when redeeming comp points or participating in promotions to guarantee eligibility and proper crediting of bonuses.

In summary, Uptown Aces Casino’s loyalty program is simple and rewarding, with easy point redemption and additional benefits for VIPs. Considering the program’s accessibility and the variety of ways to earn and use points, it earns a solid rating of 4 out of 5.

Game Collections at Uptown Aces Casino

Uptown Aces Casino presents a notably modest selection in its games library, featuring only 15 options. This scarcity might impact variety-seeking players. Additionally, the site falls short in providing essential details about its games. Notably absent is information on the Return to Player (RTP) percentages, a critical metric for players assessing potential payouts. Equally, there’s no clear indication if free play is available, leaving users uncertain about the possibility of trying games without financial commitment. This lack of transparency and limited offerings could influence player decisions, emphasizing the need for thorough research before participating.

Type of Game	Quantity	Most Popular Game
Slots	15	Cash Bandits

Uptown Aces Casino offers various games, but does not publicly provide RTP (Return to Player) information for them. This is notable since many players rely on RTP data to make informed decisions about which games might offer better chances of winning. In the absence of specific RTP details from Uptown Aces Casino, we can look at the RTPs for some popular games available in the online gaming industry and see how they compare to industry standards.

Game	Provider	RTP	Comparison to Industry Standard
Bubble Bubble	RTG	95%	Below standard (96% for slots)
Enchanted Garden	RTG	97.5%	Above standard
God of Wealth	Red Tiger	95.16%	Below standard
Lucky6	TV Bet	95%	N/A (Live Casino Games)

Industry standards for online slot games hover around 96%. It’s also important to note that Uptown Aces Casino does not offer a free play option for its games. This means players cannot try games in demo or practice mode, a feature often available at other Canadian casinos post-registration. This could be a drawback for players who prefer to test games before wagering real money.

Slots

Uptown Aces Casino offers a compact slot game collection, with 15 various titles. These games range from mythical themes like “Enchanted Garden” to adventurous quests in “Pirate Isle.” Despite its limited selection, each slot promises unique features and themes, providing for players seeking varied gaming interactions. Notably, the collection includes popular games such as “Cash Bandits,” showcasing the casino’s focus on quality over quantity.

Games	Provider	RTP	Release Date
Bubble Bubble	RTG	95%	2016-01-26
Enchanted Garden	RTG	97.5%	2011-01-19
God of Wealth	Red Tiger	95.16%	2016-04-13
Lucky6	TV Bet	95%	2022-02-07

Uptown Aces Casino’s game collection, though limited to 15 slots, offers a mix of themes and interactions. Despite the absence of RTP information and free play options, games like “Enchanted Garden” exceed industry standards, while others fall slightly below. The casino’s lack of transparency about game details may deter some players. Considering these factors, Uptown Aces Casino earns a 2 out of 5 rating. This reflects a balance between its quality game selection and areas needing improvement, such as transparency and variety, to better serve players’ needs.

Uptown Aces Mobile Casino

Uptown Aces Casino, while lacking a dedicated mobile app, offers a comprehensive mobile gameplay accessible via browsers on both iOS and Android devices. This adaptability makes sure that the casino’s various game selection, including popular slots like Kung Fu Rooster and Asgard, as well as table games and video poker, is easily playable on mobile with excellent graphics and gameplay.

The casino entices mobile users with generous promotions, including a substantial welcome bonus and various reload offers, alongside a loyalty program that rewards frequent play with comp points convertible into bonus cash. Banking options are various, supporting credit cards, e-wallets, and cryptocurrencies like Bitcoin, guaranteeing convenient transactions for players.

Despite its mobile site and game quality, the absence of a dedicated app might detract slightly from the overall user interaction for those who prefer app-based gaming. Taking into account the mobile optimization, game variety, bonuses, and the lack of a mobile app, Uptown Aces Casino earns a rating of 4 out of 5 for its mobile gaming offering.

Deposit Methods at Uptown Aces Casino

Uptown Aces Casino offers a variety of deposit methods providing for various player preferences. These include traditional credit cards like Visa, Mastercard, and American Express, alongside modern digital options such as Bitcoin, Bitcoin Cash, and Litecoin. Interac is also available for Canadian players, guaranteeing a broad appeal. Each method is instant, except for cryptocurrencies, which can take up to an hour. Bonuses are applicable on deposits across all options, improving player incentives.

Here’s a breakdown of the deposit methods available at Uptown Aces Casino:

Payment Method	Minimum Deposit	Maximum Deposit	Commission	Speed of Deposit Processing
Visa	Not specified	Not specified	Not specified	Instant
Mastercard	Not specified	Not specified	Not specified	Instant
AMEX	Not specified	Not specified	Not specified	Instant
Interac	Not specified	Not specified	Not specified	Instant
Bitcoin	Not specified	Not specified	Not specified	Instant to 1 Hour
Bitcoin Cash	Not specified	Not specified	Not specified	Instant to 1 Hour
Litecoin	Not specified	Not specified	Not specified	Instant to 1 Hour

The absence of detailed information on minimum and maximum deposit amounts, along with commission fees, is a drawback. This lack of transparency may impact player decisions.

Uptown Aces Casino’s deposit methods are versatile and provide for various preferences. However, the lack of specific details on deposit limits and fees hinders a full assessment. Given these factors, the rating is 3 out of 5.

Withdrawal Methods at Uptown Aces Casino

Uptown Aces Casino offers several withdrawal methods to provide for various player preferences. The minimum and maximum withdrawal amounts vary depending on the chosen method. Unfortunately, the site doesn’t provide information on commissions and withdrawal processing speed, which could be seen as a drawback.

Here’s a breakdown of the withdrawal methods available at Uptown Aces Casino:

Withdrawal Method	Minimum Amount	Maximum Amount	Withdrawal Limits	Withdrawal Time
Bank Wire	$100	$2,500	1 per week	Up to 15 business day
Check	$150	$3,000	1 per week	Up to 15 business days
Bitcoin	$100	$2,500	1 per week	Instant once processed on our side

Withdrawal limits are set at $5,000 per week or as agreed with a personal account manager. For larger winnings, payments are issued weekly until the full amount is paid. However, VIP status may influence these limits.

Uptown Aces Casino offers convenient withdrawal options, albeit with limited information on commissions and processing speeds. The fastest withdrawal method is Bitcoin, offering instant processing once initiated by the casino. Overall, Uptown Aces Casino provides reliable banking options for players’ convenience, earning a rating of 4 out of 5.

Uptown Aces Casino KYC and Account Verification

At Uptown Aces Casino, the verification process requires players to submit specific documents to confirm their identity. This is a standard procedure known as Know Your Customer (KYC), aimed at guaranteeing security and compliance. The documents commonly requested include:

A copy of a Driver’s License or ID.
A copy of a Passport.
A copy of a utility bill showing the player’s name and address.
A copy of a bank statement with the player’s name and address.

This verification is usually triggered when a player requests their first withdrawal, not at the account creation phase. It’s a one-time process, meant to safeguard both the player and the casino from fraudulent activities. Players should prepare these documents in advance to expedite their first withdrawal request.

It’s crucial to choose a casino that respects and secures your personal information. Once verified, your account remains verified, streamlining future transactions. For any issues or further information, players are advised to contact the casino’s customer support directly.

The KYC process, while sometimes seen as cumbersome, is essential for guaranteeing a safe online gaming environment. It’s a practice that, when handled efficiently, can significantly improve trust and security. On a scale of 1 to 5, we would rate the importance and effectiveness of a well-handled KYC process at a solid 5, given its role in protecting both the casino’s and players’ interests.

Customer Support at Uptown Aces Casino

Uptown Aces Casino Customer Support offers multiple contact methods for players, guaranteeing assistance is always within reach. For immediate queries, their 24/7 live chat service provides real-time support, accessible by clicking the chat icon at the bottom right of their webpage. Players preferring email can reach out to [email protected] with any casino-related questions, making sure to include their account username for a simpler service interaction. Additionally, there is an option to schedule calls for direct phone conversations, providing for those who favor verbal communication. The FAQ section addresses common concerns, allowing for quick self-help solutions.

The table below outlines the support channels and their specifics:

Support Channel	Availability	Contact Method	Response Time
Live Chat	24/7	Click chat icon	Immediate
Email	24/7	[email protected]	Within 24 hours
Phone	Schedule call	Via website link	Scheduled
FAQ	Always	Website access	Immediate (self)

Given the comprehensive support system, including 24/7 live chat and email, scheduled phone calls, and an informative FAQ section, Uptown Aces Casino’s customer support is highly accessible. However, the absence of instant phone support might be seen as a drawback for those preferring immediate voice communication. The lack of mentioned response times for email and scheduled calls also leaves some uncertainty. Considering these factors, Uptown Aces Casino Customer Support receives a rating of 4 out of 5. This reflects their various support options but notes the room for improvement in providing more direct and faster phone support.

The Buzz: What Players Are Saying on Other Sites

Trustpilot Reviews of Uptown Aces Casino

Uptown Aces Casino has garnered 13 reviews on Trustpilot, resulting in a TrustScore of 2 out of 5. This score reflects a mixed bag of observations. Some customers express severe dissatisfaction, citing issues with payouts and customer service. Negative feedback includes complaints about denied withdrawals and unresponsive support, painting a picture of frustration and mistrust. On the flip side, positive comments are scarce, hinting at a gap between customer expectations and the casino’s service delivery. The negative observations shared by existing customers dominate the conversation on this site.

Casino Guru Reviews of Uptown Aces Casino

On Casino Guru, Uptown Aces Casino is rated with a 5.2/10 Safety Index, categorized as below average. With 173 user ratings, it achieves a 3.5-star rating. Here, the narrative includes both sides of the coin. Positive reviews highlight efficient verification and withdrawal processes, especially via crypto, and commendable customer support. Conversely, the lower safety index points to concerns over security and trustworthiness, with few details on negative interactions. This blend of feedback suggests variability in user interactions, with some finding value in the casino’s offerings.

AskGamblers Reviews of Uptown Aces Casino

At AskGamblers, Uptown Aces Casino holds a CasinoRank of 1, based on 26 reviews with an overall player rating of 7. This site showcases a wider range of opinions. Positive remarks often praise the casino for its RTF site, timely payouts, and exceptional customer service. In contrast, there are fewer reports of negative interactions, indicating a somewhat more positive reception among its users here. This variation in feedback across sites underscores the subjective nature of customer interactions.

After reviewing feedback across multiple sites, our analysis yields a nuanced view of Uptown Aces Casino. The disparity in customer observations, ranging from high praise in some areas to stark criticism in others, highlights the importance of responsive customer service and the impact of direct interaction by casino representatives. Given the mixed responses, particularly the emphasis on customer service observations, our rating lands at a 3 out of 5. This score reflects the critical role of casino responses to feedback. Where there is evidence of interaction and problem resolution by the casino, the interactions lean more positive. Conversely, a lack of interaction correlates with negative reviews, suggesting room for improvement in customer relations.

Final Verdict of Uptown Aces Casino

Uptown Aces Casino, established in 2014, offers an attractive Las Vegas theme with a variety of game selection from Real Time Gaming. While the site boasts its neon-lit interface and mobile compatibility, it falls short in terms of game variety and transparency regarding RTP and licensing details. The generous welcome bonus up to $8,888 plus 350 free spins stands out, although the absence of a no-deposit bonus is noticeable. Safety measures and a simple KYC process reflect a commitment to security, yet the lack of visible licensing information could deter some players. Customer feedback varies, underscoring the need for improved service and transparency. As Robert Fox from Gamblizard, we find Uptown Aces to be a solid choice for those seeking a Las Vegas-style gameplay from Canada, particularly slots lovers. However, potential players should weigh the mixed reviews and the casino’s approach to transparency.

What makes it unique/highlights:

Generous welcome bonus package.
Wide range of Real Time Gaming slots.
Mobile-friendly website.
Comprehensive loyalty program.
Variety of deposit and withdrawal options.

Considering all aspects, we rate Uptown Aces Casino a 3 out of 5. It provides for slot players and those looking for mobile gaming. Nonetheless, it could improve in-game variety and transparency.

Overall Rating

How we rank? 3.0

License and Security 3.2

Bonuses & Special Offers 3.0

Deposit & Withdrawal Options 3.2

Mobile Optimization 3.0

Gaming Experience 2.8

Customer Care 3.0

Robert Fox Content Strategist

Support

Email [email protected]
Telephone 1 657-208-5477
Live Help Yes
Countries Available
Canada, United Kingdom, Australia, New Zealand, Germany, Sweden, Norway, Finland, South Africa, France, Italy, Spain, Portugal, Japan, South Korea, Singapore, Hong Kong.

FAQ

Are there any language options available at Uptown Aces Casino?

The information reviewed did not explicitly mention the availability of multiple language options at Uptown Aces Casino. Typically, English is the primary language for most international online casinos, including Uptown Aces.

How do I reset my password at Uptown Aces Casino?

To reset your password at Uptown Aces Casino, you should visit the login page and look for an option to reset the password, usually a “Forgot Password?” link. This will typically involve entering your registered email address to receive instructions.

What are wagering requirements at Uptown Aces Casino?

Wagering requirements at Uptown Aces Casino vary by promotion but often involve a certain number of times a bonus amount must be played through. For instance, deposit bonuses might have a 30x playthrough requirement, while no deposit bonuses could have higher requirements.

How to get a bonus or promo code at Uptown Aces Casino?

To obtain Uptown Aces promo codes and a bonus code, players can check the promotions section of the casino’s website. Additionally, subscribing to the casino’s newsletter or contacting customer support may provide access to exclusive codes. Promo codes may also be available through affiliate websites.

What currencies am I able to play within Uptown Aces Casino Canada?

While the review did not specify all currencies accepted, U.S. dollars (USD) are commonly used for transactions at Uptown Aces Casino. Players in Canada may need to convert their funds or use cryptocurrencies if available.

How do I delete my Uptown Aces Casino account?

To delete your Uptown Aces Casino account, you would need to contact their customer support directly. They will guide you through the process, which may include verifying your identity and confirming the account closure.

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