Name: Captain Cooks Casino
Item: Captain Cooks Casino
Rating: 3.9
Author: Mila Roy

Overview
Bonuses
Alternatives
User reviews

Written by Mila Roy Updated: Sep 5, 2025

Captain Cooks offers browser-based access to slots, table games, and live dealer rooms. It accepts payment methods familiar to Canadian players and sticks to a simple, functional layout. But after more than two decades in the market, how well does it actually perform? In this Captain Cooks Casino review, we look at how the games run, how fast payouts arrive, and what to expect from support and site structure - so you can decide if it's worth your time and money.

Table of Content

Reputation and Background of Captain Cooks
Licences and Player Safeguards
First Look at Captain Cooks Casino
Payment Options and Account Setup
Bonus Details and Terms
VIP and Loyalty Program
Casino Games Options
Mobile Casino Usability
Withdrawal Methods and Limits
Support Channels You Can Use
Final Take on Captain Cooks Casino
Compare Captain Cooks Casino Bonus

Reputation and Background of Captain Cooks

Captain Cooks casino has been online since 2003, making it one of the older sites still active in Canada. It’s run by Apollo Entertainment Limited, which also operates other sites through the Casino Rewards group. Over time, it has become a familiar name among Canadian players and continues to get traffic because of that long presence.

The site hasn’t picked up any major awards or worked with public figures, but it’s known for running steadily without issues. There are no records of scandals, fines, or warnings from regulators. It also hasn’t appeared on any major casino blacklists. For a site that’s been active this long, its clean history stands out.

Detail	Information
Parent Company	Apollo Entertainment Limited
Website	https://captaincooks.casino/en/
CEO	John Paul C
Company Size	11-50 employees
Head Office	8, Villa Seminia, Suite 2, Sir Temi Zammit Avenue, TA’ XBIEX XBX 1011, Malta
Year	2003

Company information

Licences and Player Safeguards

Ranking Criterion

Significance

Criterion Points

Licence Integrity

50%

5.0

Responsible Gaming Features

25%

3.0

Security Measures & Transparency of Display

15%

3.0

Regulatory Failures

10%

5.0

*The ratio of total casinos evaluated according to scores 1-5

Captain Cooks casino is licensed by the Kahnawake Gaming Commission and the Alcohol and Gaming Commission of Ontario (AGCO). These two licences allow the site to operate legally in Canada and show that it’s being monitored for fair play and data protection. The casino uses SSL encryption and firewalls, and features eCOGRA approval and other oversight logos.

One downside is that we couldn’t find the licence numbers directly on the site, which may bother some players who expect more transparency.

The casino offers deposit limits and self-exclusion options, though most of these must be set up by contacting support. You can limit your account daily, weekly, or monthly, and take breaks from 24 hours to six weeks. Permanent self-exclusion is also available. Once activated, the casino won’t reverse it. There’s also a page with advice on staying in control and links to groups like NCPG and Gamblers Anonymous, but the section isn’t easy to find unless you go looking.

What You Can Do	Details
Set deposit limits	Yes, but you need to ask support
See Responsible Gaming seals	Yes
Use deposit limit options	Available
Take a cooling-off break	Yes, from 24 hours to 6 weeks
Know your data is protected	Yes
Use two-factor authentication	No
Self-exclude from the site	You can request exclusion for 6 months or longer
Protection for underage users	Accounts are restricted to those 19+

Responsible Gaming and Security Features

First Look at Captain Cooks Casino

When we first opened Captain Cooks, the site had a very basic feel. The homepage is mostly black with a gold logo in the middle. It looks like many of the older Casino Rewards sites we’ve tested, with a layout that hasn’t changed much over the years.

It works fine and is easy to navigate, but it feels outdated and plain. Compared to newer casinos we’ve reviewed, which use more modern designs and clearer interfaces, Captain Cooks casino just doesn’t stand out.

Payment Options and Account Setup

Ranking Criterion

Significance

Criterion Points

Range of Methods

30%

4.0

Quantity of Methods

30%

5.0

Disclosure Transparency

20%

2.0

Processing Speed Compliance

20%

5.0

*The ratio of total casinos evaluated according to scores 1-5

Before making your first deposit at Captain Cooks casino, you’ll need to complete a quick ID check. We had to upload a photo of a government-issued ID (we used a driver’s licence), plus a recent utility bill or bank statement to confirm our address. It took under 10 hours for the casino to verify the account and unlock the deposit feature.

We tested Interac, MuchBetter, and Paysafecard. All three worked without any delays – funds were in our account within minutes. The minimum deposit is just $5 across the board, and no fees were charged. The site says deposits are processed instantly, which matched what we saw.

However, the casino doesn’t list any maximum deposit limits for these methods, which, we think, is a drawback. Clear limits should always be available, so players know what to expect. That said, you can still set your deposit limits by contacting support, which we recommend doing before you start playing.

Payment Method	Time	Min. Deposit	Fees
Interac	Instant	$5	No fees
MuchBetter	Instant	$5	No fees
Paysafecard	Instant	$5	No fees
Visa	Instant	$5	No fees
Mastercard	Instant	$5	No fees
Instadebit	Instant	$5	No fees
Neosurf	Instant	$5	No fees
iDebit	Instant	$5	No fees
Google Pay	Instant	$5	No fees
Payz (ecoPayz)	Instant	$5	No fees
Instant Bank Transfer	Instant	$5	No fees
Flexepin	Instant	$5	No fees

Deposit Method Information

From our test, Interac was the fastest and most reliable method. If you want to keep your banking details private, Paysafecard is a solid option. However, once your account is verified, any deposits go through right away.

Bonus Details and Terms

Ranking Criterion

Significance

Criterion Points

Generosity & Frequency

35%

3.0

Variety & Quality

25%

2.0

Recoup Chances

20%

1.0

Transparency of T&Cs

10%

5.0

Bonus Eligibility

10%

4.0

*The ratio of total casinos evaluated according to scores 1-5

Captain Cooks has a clear bonus setup, starting with a welcome offer. New players can get 100 spins, followed by a series of match bonuses. There’s no need for a promo code to claim any part of the bonus – everything is applied automatically. While there are some ongoing offers for existing customers, the overall number of promotions is lower than at other casinos. Below, we explain how the bonus system works, what each deposit gives you, and what to look out for in the terms.

Welcome bonus

At Captain Cooks casino, the sign up offer is spread across your first five deposits. It starts with 100 free spins for $5, and no bonus code is needed. Thereafter, you’ll get match bonuses on your next four deposits, as long as you deposit at least $10 each time. Captain Cook’s bonuses are added automatically after each deposit, though the casino notes it may take up to two hours for the welcome bonus to appear. Here’s what the full offer includes:

First deposit bonus: 100 spins that are credited as a $25 bonus to use on Mega Moolah
Second deposit bonus: 100% match bonus up to $100
Third deposit bonus: 50% match bonus up to $150
Fourth deposit bonus: 25% match bonus up to $125
Fifth deposit bonus: 100% match bonus up to $100

The spins from the joining offer are locked to $0.25 per spin and can only be used on Mega Moolah. All bonus funds come with a 200x wagering requirement, which is very high compared to most sites. You have to follow the order – if you skip a step, you can’t go back and claim it later. Furthermore, not all games count the same toward wagering. Slots count the most, while table games and live games usually count much less.

No deposit bonus

Captain Cooks casino doesn’t offer a no deposit bonus at the moment. All promotions require a deposit, starting with $5 to unlock the first part of the welcome package. If you’re specifically looking for a no deposit bonus to try out a casino before committing any money, it might be worth checking platforms like Gamblizard, where current no deposit offers from other sites are listed.

We’ve put together all the key details about Captain Cook’s bonuses at the top of this page. You’ll find what each part of the offer gives you, how to claim it, the minimum deposit needed, information about Captain Cook’s bonus codes, and the wagering requirements. This should help you decide if the bonus fits your budget and playing style before you make a deposit.

VIP and Loyalty Program

Ranking Criterion

Significance

Criterion Points

Quality & Quantity of Benefits

40%

3.0

Tier Levels

25%

4.0

Ease of Access

20%

5.0

Disclosure Transparency

15%

3.0

*The ratio of total casinos evaluated according to scores 1-5

Captain Cooks doesn’t have its VIP system, but it’s part of the shared Casino Rewards loyalty program. There are six levels, and players move up by collecting points while playing. You don’t need to opt in – once you make your first deposit, you’re automatically added.

The loyalty area is split into different sections like Your Casino Promotions and VIP Lucky Jackpot, where you can track your status and see current offers. We saw promos like double points on specific games, early access to new slots, and birthday rewards. You can also convert points into bonus credits, though the exact exchange rate isn’t clearly explained.

Compared to other casinos that offer personal account managers or rewards, this program feels more general. It works across several sites, so it’s a convenient system if you use multiple Casino Rewards casinos. But if you’re looking for detailed perks or custom VIP treatment, this one is fairly basic.

Casino Games Options

Ranking Criterion

Significance

Criterion Points

Range & Quantity of Casino Games

30%

3.0

Reputation of Game Providers

20%

3.0

Game Performance & Mobile Compatibility

20%

4.0

Game Discoverability & User Interface

15%

3.0

Game Description & Features

15%

3.0

*The ratio of total casinos evaluated according to scores 1-5

Captain Cooks has a little over 1,000 games, most of them from Microgaming and a few related providers. You’ll find the main categories – slots, table games, and live casino – but the overall selection feels limited compared to larger casinos. However, the site adds 5 to 10 new games per month, and everything runs on certified RNG software.

There’s no demo mode unless login, but once signed in, most games can be played for free. We didn’t find any RTP info listed on-site, which makes it harder to compare payout rates directly. There’s a working search bar and basic filters, but no unique game types like crash games or game shows. The live casino section covers the basics, but isn’t very deep. If you’re used to casinos with thousands of titles from dozens of studios, this one may feel a bit bare.

Type	Typical RTP	Industry Average
Slots	96.86%	96.00%
Table Game	99.60%	99.50%
Live Casino	97.30%	97.30%

RTP Analysis by Game Category

Slots

Captain Cooks offers over 600 slot games. What stood out to us was the way the slot section is organized – you can browse by type, like 3-reel or 5-reel, and also by paylines (1-20 lines, or 25+ lines). Not many casinos give you this kind of breakdown, and we found it genuinely helpful when looking for specific styles of games.

Game Name	Provider	RTP	Year
10,000 Wishes	Microgaming	96.27%	2021
9 Coins of Fire	SpinPlay	96.12%	2023
11 Enchanting Relics	All41 Studios	94.23%	2021

Examples of slots with RTP

Table Games

We tested a mix of roulette and blackjack titles at Captain Cooks and found over 70 table games in total. Most are standard versions, but there are a few unique ones that stood out – roulette games themed after popular games.

Game Name	Provider	RTP	Year
9 Masks of Fire Roulette	Microgaming	97.30%	2022
9 Pots of Gold Roulette	Microgaming	97.30%	2022
Atlantic City Blackjack	Microgaming	99.65%	2020

Examples of table games with RTP

Live Casino

Captain Cooks offers just over 30 live dealer games, mainly covering roulette and blackjack. The selection is smaller than what you’ll find at many other casinos. There are no game shows, baccarat tables, or high-limit lobbies.

Game Name	Provider	RTP	Year
Hockey Fever Roulette	Real Dealer Studios	97.30%	2023
Real Spooky Roulette	Real Dealer Studios	97.30%	2022
Ultimate Blackjack	Pragmatic Live	99.50%	2022

Examples of live casino with RTP

Mobile Casino Usability

Captain Cooks doesn’t offer a downloadable app for iOS or Android. You can only access the casino through a mobile browser. We tested the mobile version on a Samsung Galaxy S21 – the site loaded in about 1.5 seconds and ran without errors. We tried Mega Moolah and Immortal Romance slot games, as well as a few table games from the live casino section. All loaded smoothly and were easy to control on a vertical screen. The mobile site includes all desktop features and promotions, but players who prefer native apps won’t find one here.

Withdrawal Methods and Limits

Ranking Criterion

Significance

Criterion Points

Range of Methods

25%

3.0

Quantity of Methods

25%

4.0

Identity Verification Flow

20%

4.0

Processing Speed Compliance

20%

1.0

Disclosure Transparency

10%

4.0

*The ratio of total casinos evaluated according to scores 1-5

In the casino, you can withdraw with several options, including Interac, Visa, Mastercard, Payz, InstaDebit, and bank transfers. The withdrawal time is longer than most casinos due to a 48-hour pending period. Thereafter, the actual transfer time depends on the method you choose.

To request a withdrawal, log into your account and go to the cashier section. Select “Withdraw,” select your method, enter the amount, and confirm the request. You’ll see the withdrawal listed as pending for two days. Thereafter, processing starts automatically. There’s no email confirmation, so you’ll need to check the status manually from your account.

Payment Method	Withdrawal Time	Min. Withdrawal	Max. Withdrawal	Fees
Interac	3 business days	$50	$4,000	No fees
Visa / Mastercard	1-3 business days	$50	$4,000	No fees
Payz (ecoPayz)	2-3 business days	$50	$4,000	No fees
Instadebit	2-5 business days	$50	$4,000	No fees
Bank Transfer / Echeck	6-10 business days	$50	$4,000	No fees

Withdrawal Method Information

For the fastest payout, we recommend using Payz – it cleared quicker than Interac and didn’t require extra checks. InstaDebit is also a solid alternative if you prefer a method tied directly to your Canadian bank.

Support Channels You Can Use

Ranking Criterion

Significance

Criterion Points

Contact Methods Variety

30%

4.0

Quality of Responses and Support Interaction

25%

5.0

Response Time Across Contact Methods

20%

4.0

Ease of Access to Contact Methods

20%

4.0

Availability Across Devices and Browsers

5.0

*The ratio of total casinos evaluated according to scores 1-5

Captain Cooks Casino offers help through live chat and email. You have to be logged in to use the chat, so if you’re not registered yet, only email is available. There’s no phone line or contact form, and support isn’t available through apps like WhatsApp or Messenger. We checked both contact options ourselves. Live chat was fast – the agent replied in under a minute. The answers were short but useful. However, the email took longer, with a response coming in about 11 hours later.

Contact Method	Available	Response Time
Live Chat	24/7	40 seconds
Email ([email protected])	24/7	11 hours
FAQ Section	Yes	Instant

Customer Support Channels

Live chat is the best option for quick answers, but remember to log in first. Email works for less urgent issues, though replies can take several hours. The FAQ section is basic but covers common questions.

Final Take on Captain Cooks Casino

We tested Captain Cooks for a full week to see how it performs in real conditions. The desktop version works steadily, and the mobile site handles games and payments without major issues, though some elements like navigation and layout feel dated. Microgaming is one of the providers, so the game selection is limited. However, table games and live casino are also available, but the selection is standard and doesn’t include newer variants or providers.

Withdrawals require a 48-hour pending period, which slows things down – eWallets were the fastest in our test, while bank transfers took the longest. Customer support was reachable via live chat 24/7, but only after login. Overall, this casino may work best for players who prefer Microgaming titles and don’t need large game variety or extra features. Casual slot users with patience for slower payouts might find it suitable.

Pros
Unique slot filters by reel and line count
Over 500 Microgaming slots, including Mega Moolah series
Weekly offers for registered users
eWallet withdrawals processed within 1-2 days
Table games include rarer titles like Atlantic City Blackjack

Cons
No mobile app for iOS or Android
48-hour withdrawal pending period delays payouts
Limited live casino selection

Ranking Criterion

Criterion Points

Compare Captain Cooks Casino Bonus

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User reviews of Captain Cooks Casino

User Rating Rated by 32 users

3.2

Good Neutral Bad

Have you had any prior experience with this casino?

4.8

March 31, 2025

CalmStride

Canada

Captain Cooks stands out as a top-notch casino with an impressive slot machine selection. Another highlight is its fantastic loyalty rewards program, which is well-supported. I frequently benefit from receiving VIP point bonuses through Captain Cooks. Today, I'm thrilled because I just won $1,200 playing roulette. I highly recommend this casino to you

2.4

March 30, 2025

Tristan_Lemay

Canada

CLEAR page layout DAILY deposit bonus SMALL gifts GOOD profits

Dislike

Payout on bank card is CHEEKY with a $300 minimum payout $35 CAD FEE for withdrawals ($300 - $35 = $265) 48-hour payout processing time NO support

4.6

March 24, 2025

Noah Silverstone

Canada

Captain Cooks Casino *kills it* with lightning-fast payouts—seriously, cash hits your account quicker than you can say “jackpot”! This site backs up its sleek design with a solid reputation for efficiency. A real go-to for anyone who hates waiting around

- Fast payouts - User-friendly platform

Dislike

- Limited deposit options - Dated loyalty program - Fewer game providers

2.4

March 20, 2025

FireEcho

Canada

They offer substantial bonuses, but there's no certainty you'll actually be able to use them. About six months ago, I had my bonus frozen, and when I started inquiring about it, they completely cut off my access to customer support! Their excuse was that they need to safeguard against marketing abuse :D. Essentially, they offer bonuses, but if you claim one, you're accused of exploiting the system. Avoid this place at all costs!

I've had significant winnings here!

Dislike

- Complicated withdrawal process, even VISA cards don't work - Restricted access to my bonuses - Customer service blocked me - Emails go unanswered - Winnings are delayed for days before being paid out

2.4

March 17, 2025

Tristan_Lemay

Canada

I find the site itself quite nice, and the games are SOLID, but what really bothers me is the PAYOUT process. There should be NO MINIMUM payout amount, and if there is, it should be something like $150 CAD, not $300 CAD. In my case, I’ve often had to payout $300 due to the "PROCESSING FEE," and I end up losing $100+ in the process, which doesn’t make sense in this day and age! A $35 CAD FEE is just CHEEKY, honestly

CLEAR page layout DAILY deposit bonus SMALL gifts GOOD profits

Dislike

Payout on bank card is CHEEKY with a $300 minimum payout $35 CAD FEE for withdrawals ($300 - $35 = $265) 48-hour payout processing time NO support

4.3

March 12, 2025

BirchLull

Canada

captain cooks is an excellent casino with some really good slot machines :) i also love the support and the great casino loyalty rewards program they have i often get vip points as rewards from captain cooks today i’m super happy because i just won $1,200 at roulette so i definitely recommend this casino to everyone :)

2.8

March 10, 2025

Ava Harper

Canada

Throughout the years, Captain Cooks Casino has received varied feedback, but when compared to other online casinos, CR casinos prove to be fairly decent

- Quick game loading with no interruptions - User-friendly mobile site that's easy to navigate - VIP programs and promotional offers - Attractive jackpot opportunities

Dislike

- Lack of responsible gambling tools - High wagering requirements - Occasional endless loading issues on the website - 48-hour processing time for withdrawals

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